At a Glance
- Tasks: Lead a transformative Customer Experience programme and implement a new CX platform.
- Company: Well-respected international brand focused on exceptional customer experiences.
- Benefits: Competitive salary, company car, hybrid working, and excellent benefits.
- Other info: Opportunity to support and develop a direct report in a dynamic environment.
- Why this job: Make a real impact on customer satisfaction and drive business success.
- Qualifications: Project management experience, strong stakeholder engagement, and data confidence.
The predicted salary is between 40500 - 49500 £ per year.
- Data & Insight Manager
- Fixed-Term Contract (12-14 Month Maternity Cover)
- Competitive Salary + Company Car + Excellent Benefits
- Milton Keynes | Hybrid Working (3 days office / 2 days home)
- Drive Customer Experience Transformation
Our client is a well-respected international brand known for delivering exceptional customer experiences.
They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change.
This is far more than a traditional data role.
While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships, and driving business-wide engagement with the programme.
Customer experience sits at the heart of the business, directly influencing customer retention, service revenue, and long-term success.
The Role
- Working closely with senior leaders, operational teams and external partners, you will:
- Lead the organisation's Customer Experience programme.
- Manage the implementation and embedding of a new CX platform.
- Coordinate stakeholders and drive project delivery across the business.
- Manage third-party suppliers, ensuring delivery against expectations.
- Translate customer feedback and data into practical business recommendations.
- Provide tools, insights and reporting that support operational performance.
- Identify opportunities to improve customer satisfaction, retention and revenue.
- Support and develop one direct report.
What We're Looking For
We're interested in candidates from any customer-focused sector who can bring fresh thinking and best practice.
You'll have
- Proven project management and change delivery experience.
- Strong stakeholder engagement and influencing skills.
- Experience managing external suppliers and partners.
- Confidence working with data, reporting and business insight.
- Commercial awareness and an understanding of customer experience drivers.
- Excellent communication, organisation and relationship-building skills.
Data & Insights Manager employer: Tate Recruitment
Join a dynamic and supportive team as a Customer Service Advisor in the vibrant Old Trafford area of Manchester, where you will play a crucial role in enhancing customer experiences during an exciting growth phase. With flexible working hours, competitive pay, and opportunities for professional development, this organisation prioritises employee well-being and career progression, making it an excellent employer for those seeking meaningful and rewarding work.
