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- Tasks: Be the first point of contact for members, providing exceptional support and enhancing their experience.
- Company: Join a leading not-for-profit membership organisation with a focus on community.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference by championing member needs and improving their experience.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Collaborative team environment with a strong commitment to member satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leading not-for-profit membership organisation, is looking for a Support Executive to act as the first point of contact for their members. You will play a key role in enhancing the member experience and maintaining the high standards of the business by providing exceptional service and support. Hybrid working.
Key responsibilities:
- Respond to member enquiries via phone, email, web and live chat in a timely manner.
- Provide clear and accurate support on standards, products and services to both active and prospective members.
- Promote the company’s membership and the retention of potential leavers by highlighting recommended applications of our standards.
- Drive education and knowledge of our standards by delivering online webinars where necessary.
- Ensure all data protection legislation and company policies are adhered to, maintaining an accurate and up-to-date record of our member base by following agreed member support systems and processes.
- Develop and maintain a thorough and up-to-date understanding of standards, products and services.
- Follow the internal escalation process where a query requires more complex, technical support.
- Review and validate barcodes to fulfil the Barcode Review service.
- Develop a solid understanding of our members’ businesses, processes and the application, and benefits, of our solutions.
- Act as a voice of the member, championing their needs and priorities to the wider business.
- Record and share insights provided through member interactions to continually improve our member experience.
- Support internal projects with member knowledge, outbound calling and inbound response handling when required.
- Attend member-facing company events to support our members and promote the benefits of standards.
Other:
- Meet agreed performance targets and contribute to the achievement of team key performance indicators and service level agreements.
- Carry out other reasonable duties as agreed with your line manager.
Person Specification:
- A minimum of one year in a customer service role or related field.
- A commitment to understanding member needs and delivering exceptional customer service to all those who contact.
- Excellent communication skills, with the ability to articulate complex information clearly and concisely, both in writing and verbally.
- A positive outlook and can-do attitude.
- Demonstrate a high level of empathy throughout interactions with members.
- Strong analytical abilities to troubleshoot and resolve customer issues effectively.
- A team player who can work collaboratively with colleagues to enhance member satisfaction.
- Ability to prioritise tasks, manage time, and maintain a high level of organisation to ensure all member enquiries are addressed in a timely manner.
- Reliable and punctual with a strong work ethic.
- Proficiency in basic computer applications (Microsoft Office, email etc).
Customer Support Executive employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they offer. This way, when you chat with them, you can show that you're genuinely interested and ready to enhance the member experience.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for members, being able to articulate information clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your empathy! When you’re in interviews or networking, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and contributing to our mission.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your relevant experience in customer service and how it aligns with the key responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Give examples of how you've effectively communicated complex information in previous roles.
Demonstrate Your Empathy: We want to see your ability to empathise with members. Share a brief story in your application about a time you went above and beyond to help a customer or resolve an issue.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tate Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of the organisation's standards, products, and services. Familiarise yourself with their mission and values, as well as any recent news or updates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about your past experiences and be ready to share specific examples that demonstrate your problem-solving skills and empathy. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating complex information in a simple way. You might want to do a mock interview with a friend or family member to get comfortable explaining things clearly and concisely, just like you would with a member.
✨Be a Team Player
Highlight your ability to work collaboratively with others. Share examples of how you've contributed to team success in previous roles. This will show that you understand the importance of teamwork in enhancing member satisfaction and are ready to contribute positively to the team.
