Customer Service Specialist

Customer Service Advisor

£28,000 – £31,000 + 10% Bonus

Hybrid | Award-Winning Tech Insurance Brand | Central London HQ

Our client isn’t just growing, they’re disrupting. A global Tech Insurance firm with cutting-edge products and a fierce customer-first attitude is on the lookout for ambitious Customer Service Advisors ready to join a high-performing team.

If you’ve got experience in contact centres, thrive in fast-paced environments, and want to work alongside some of the best talent – this is your shot.

The Role:

You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high.

Why You’ll Love It Here:

✨ £28k–£31k + 10% performance bonus

✨ Paid overtime (Saturdays once a month – time & a half)

✨ Hybrid working – 3 days in-office

✨ Vitality private healthcare

✨ 25 days holiday

✨ Fast-track career progression

✨ Inspiring team and leadership

You Bring:

✅ Contact centre/live chat/email support experience

✅ Insurance, banking or FCA-regulated environment knowledge

✅ Zendesk a plus

✅ Sharp communication skills

✅ Entrepreneurial mindset & team spirit

✅ Degree educated

Join a company that’s shaking up the market, with big tech, bold ideas, and a culture that rewards ambition.