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For Companies At a Glance
- Tasks: Be the voice of the brand, connecting with customers via phone, email, and live chat.
- Company: Join an award-winning tech insurance firm that's disrupting the industry.
- Benefits: Earn £28k–£31k plus a 10% bonus and paid overtime.
- Why this job: Thrive in a fast-paced environment and work with top talent.
- Qualifications: Experience in contact centres and a passion for customer service.
- Other info: Hybrid role based in Central London with great career growth opportunities.
The predicted salary is between 28000 - 31000 £ per year.
Our client isn’t just growing, they’re disrupting. A global Tech Insurance firm with cutting-edge products and a fierce customer-first attitude is on the lookout for ambitious Customer Service Advisors ready to join a high-performing team. If you’ve got experience in contact centres, thrive in fast-paced environments, and want to work alongside some of the best talent - this is your shot.
The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high.
Why You’ll Love It Here:
- £28k–£31k + 10% performance bonus
- Paid overtime (Saturdays once a month – time off in lieu)
Customer Service Specialist employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want you to show that you’re not just a fit for the role, but for the team too. Tailor your answers to reflect their customer-first attitude!
✨Tip Number 3
Practice your communication skills! As a Customer Service Specialist, you’ll be the voice of the brand. We suggest doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can set you apart from other candidates. We believe it shows your enthusiasm and professionalism, which is key in customer service roles.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experience amazing.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Specialist. Highlight any relevant experience in contact centres or fast-paced environments, and don’t forget to mention any tech skills that could set you apart from other candidates.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team. Remember, we’re looking for someone who can connect with customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our award-winning team!
How to prepare for a job interview at Tate Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the tech insurance firm thoroughly. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to thrive in a fast-paced environment and align with their customer-first attitude.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service roles, such as how you handle difficult customers or manage stress. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about the team dynamics or how success is measured in the customer service department.
