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For Companies At a Glance
- Tasks: Deliver exceptional customer service and coordinate operations for a smooth experience.
- Company: Well-established, customer-focused organisation in Bishop's Stortford.
- Benefits: Competitive salary of £27K, hybrid work options, and great company benefits.
- Why this job: Be at the heart of operations, making a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong organisational skills, and excellent communication.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 21600 - 32400 £ per year.
Overview
Great company based in Bishop’s Stortford is seeking a proactive and detail-oriented Customer Service & Planning Administrator to join their team immediately. This is a key role within the Customer Service & Planning team, responsible for ensuring that every customer interaction is handled with professionalism, efficiency, and care. You’ll be the central point of coordination between customers, engineers, and internal teams—ensuring smooth operations and exceptional service delivery.
Responsibilities
- Deliver outstanding customer service across all channels, ensuring a positive experience at every touchpoint
- Accurately log service and repair callouts, ensuring timely responses and resolution
- Work in line with customer contracts and service level agreements (SLAs)
- Order and coordinate the delivery of equipment to support engineering operations
- Record, manage, and escalate customer complaints in a professional and timely manner
- Plan and schedule service visits and emergency callouts for field-based engineers and contractors
- Ensure optimal use of resources within designated geographical areas
- Maintain accurate and up-to-date customer files and account records
- Liaise with the sales team to ensure smooth communication regarding equipment placement and service updates
- Understand and follow internal invoicing and purchase order procedures
- Monitor and manage workload exceptions to maximise productivity
- Collaborate with leadership and stakeholders to measure and improve field service effectiveness
- Conduct proactive customer calls to reduce cancellations and improve service efficiency
Qualifications and Skills
- Previous experience in a customer service or service planning role
- Strong organisational and multitasking skills with a keen eye for detail
- Excellent communication skills, both written and verbal
- Confidence in handling customer queries, complaints, and escalations
- A reactive and solution-focused mindset
- Familiarity with CRM systems and planning tools
- Ability to work well under pressure and adapt to changing priorities
Employment Details
- Employment type: Full-time
- Seniority level: Not Applicable
- Location: Bishop’s Stortford, England, United Kingdom
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being at the heart of operations, ensuring customers receive the best possible service. If you feel this is for you then apply now.
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Customer Service & Planning Administrator employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Planning Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and planning. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've handled customer complaints or planned service calls effectively. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Customer Service & Planning Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and planning. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d handle customer queries and complaints.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks efficiently. In your application, mention any experience you have with planning service calls or managing schedules, as this will show us you can keep things running smoothly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Tate Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Planning Administrator. Familiarise yourself with key tasks like logging service requests and managing customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be prepared to discuss how you've effectively handled customer queries or complaints in the past. Use specific examples to illustrate your ability to maintain professionalism and efficiency, which are crucial for this position.
✨Demonstrate Your Organisational Skills
Highlight your organisational abilities by discussing how you manage multiple tasks or prioritise workloads. You might want to share a story about a time when you successfully planned service calls or coordinated resources, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or specific challenges the Customer Service & Planning team faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.