At a Glance
- Tasks: Deliver exceptional customer service for a leading fashion brand through calls, emails, and live chat.
- Company: Join a well-established fashion retailer in a supportive team environment.
- Benefits: Enjoy competitive pay, hybrid working, bonuses, and 50% employee discount on fashion products.
- Other info: Dynamic workplace with modern amenities and excellent career growth opportunities.
- Why this job: Be the first point of contact for customers and make a real impact in their shopping experience.
- Qualifications: Previous customer service experience is a plus; strong communication and problem-solving skills are essential.
The predicted salary is between 12.85 - 12.85 £ per hour.
Customer Services Executive Office-Based | Milton Keynes £12.85 per hour 9am-6pm, including every other weekend
Are you passionate about delivering exceptional customer service and have an interest in fashion and retail? We're looking for confident, professional, and customer-focused individuals to join a busy and supportive Customer Experience team supporting a leading fashion brand in Milton Keynes. This is a fantastic opportunity to join a well-established business on a temporary-to-permanent basis, with excellent benefits available once you secure a permanent role. Working 5 days per week, including every other weekend. Training Hours are 11am-8pm for 2 weeks, from Monday 7th September. Please note: You must be available for the full training period and have no pre-booked holidays during this time.
About the Role
As the first point of contact for customers across the globe, you'll help deliver a seamless and positive customer experience through multiple communication channels. Supporting customers of a popular fashion retailer, you'll assist with everything from product and sizing queries to orders, deliveries, returns, and promotions.
Key Responsibilities:
- Handling inbound calls, emails, and live chat enquiries
- Assisting customers with placing orders
- Providing information on current deals, promotions, and products
- Supporting customers with order updates and delivery queries
- Advising on returns, cancellations, and company policies
- Managing customer complaints professionally and efficiently
- Delivering exceptional service every time
What We're Looking For
- Previous customer service experience is desirable
- Retail, e-commerce, or fashion customer service experience would be advantageous
- Excellent communication skills
- Strong problem-solving abilities
- A positive, professional, and customer-first attitude
- Ability to thrive in a fast-paced environment
Temporary to Permanent Opportunity
During the initial 3-month probationary period, you'll be employed through Tate Recruitment and paid weekly via timesheet submission. Once made permanent, you'll move directly onto the company payroll with no additional probation period and will receive company benefits from Day One.
Permanent Benefits Package
- Hybrid working opportunities after probation
- Overtime available
- Monthly bonus opportunities
- 28 days holiday (including Bank Holidays), increasing with service
- Reward vouchers
- 50% employee discount on fashion products
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Modern breakout areas with pool tables, table tennis, free tea & coffee, and more
Customer Service Executive - Milton Keynes employer: Tate Recruitment
Tate Recruitment is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. Located in Stevenage, this role provides access to modern technologies and AI tools, along with comprehensive training to help you kickstart your tech career. With a focus on collaboration and a commitment to ensuring a great customer experience, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive - Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Recruitment!
How to prepare for a job interview at Tate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
