At a Glance
- Tasks: Be the friendly face of our office while handling admin tasks and supporting staff.
- Company: Join a dynamic team in a welcoming environment in Cranleigh, Surrey.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and free on-site parking.
- Other info: Great opportunity for career growth and to develop your skills in a supportive setting.
- Why this job: Make a difference by creating a positive atmosphere for visitors and staff.
- Qualifications: Customer service experience and confidence with Microsoft Office are essential.
The predicted salary is between 27800 - 27800 £ per year.
Immediate Start – Office Based role
Based in Cranleigh, Surrey
Salary £24,785
Contract terms: 37.5 hours per week – Monday to Friday 8:30am - 5.00pm
Annual leave: 25 days paid leave plus bank holidays
Free on-site parking
Role summary
Working across two sites, you will be a vital part of the Administration Team. As well as providing the friendly, welcoming face and a smooth front of house service, you will also undertake general administrative and break time duties to support our staff team. This role would suit someone who has a background in a busy, customer focused role, who may be seeking a change of career to a reception and administrative role.
How will you contribute to the team?
- Undertake reception duties including answering the telephone and welcoming visitors
- Coordinate meeting room bookings
- Maintain learner attendance records
- Assist with setting up new starters with keys, fobs, uniform and car badges
- Manage generic email inboxes, responding to and forwarding emails to relevant staff
- Coordinate incoming and outgoing post and deliveries
- Maintain petty cash distribution, collection and records
- Support the daily transitions of learners to ensure the safe arrival and departure
- Maintain notice boards and keep staff common areas tidy
- Provide administrative support to staff and the senior management team
- Support with trust events such as open days and conferences
- Provide school break and lunch support, preparing and tidying lunch and break areas
- Play an active role as a trained first aider and fire warden
What will you need?
- Experience of working in a front-facing customer service role
- Confidence in the use of the Microsoft Office suite (In particular Outlook)
- A warm, courteous and professional demeanour and telephone manner
- Good verbal and written communication skills
- The ability to be a confident team player
- Excellent problem solving and organisational skills
- First Aid trained or happy to undertake First Aid training
Front of House Administrator in Cranleigh employer: Tate Recruitment
Tate Recruitment is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. Located in Stevenage, this role provides access to modern technologies and AI tools, along with comprehensive training to help you kickstart your tech career. With a focus on collaboration and a commitment to ensuring a great customer experience, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Administrator in Cranleigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Administrator in Cranleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Recruitment!
How to prepare for a job interview at Tate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
