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For Companies At a Glance
- Tasks: Lead daily operations, ensuring a five-star experience for all members.
- Company: Join a vibrant community-focused organisation dedicated to member satisfaction and growth.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for personal development.
- Why this job: Be the heart of a thriving community, fostering connections and enhancing member experiences.
- Qualifications: Experience in operations or hospitality, with strong relationship-building and problem-solving skills.
- Other info: Start date is early November; perfect for those looking to make an impact!
The predicted salary is between 29000 - 38000 £ per year.
Job Description
Community Lead
Permanent | Starting: Early November | Salary: £34,500
Purpose of the Role
As a Community Lead, you will oversee the day-to-day running of your building, ensuring a seamless, five-star experience for all members. You’ll take ownership of operations, vendor management, and member experience, while supporting growth and fostering community connections. With a proactive and solutions-focused mindset, you’ll help continually improve service delivery and create an environment where members can thrive.
Key Responsibilities
Service & Operations
- Deliver Outstanding Service: Take ownership of daily building operations, ensuring consistency and excellence in member experience.
- Vendor Partnerships: Build and manage strong relationships with external cleaning, facilities, and security providers.
- Knowledgeable Point of Contact: Act as a reliable resource for members, providing accurate information and handling queries with good judgement.
- Auditing & Standards: Carry out daily building checks to maintain a five-star standard. Resolve recurring issues proactively, maintain storage areas, and track stock accurately.
- Issue Resolution: Take ownership of help desk requests, ensuring they’re resolved within agreed timelines or escalated as needed, always following up with members.
Member Experience & Community
- Service Recovery: Personally follow up with members who’ve had a negative experience to ensure satisfaction and confidence are restored.
- Safety & Security: Understand and implement Emergency Action Plans, responding calmly to incidents (fire, medical, or security).
- Event Support: Assist with delivering diverse and engaging community events, gather attendee feedback, and share insights for improvement.
- Community Builder: Actively create meaningful connections between members, encouraging collaboration and growth.
- Front Desk Support: Provide reception coverage when required, ensuring a consistent and welcoming presence.
Growth & Account Management
- Account Development: Hold monthly check-ins with key decision-makers to help them maximise the value of their membership. Anticipate future needs, gather feedback, and minimise churn.
- Sales Collaboration: Keep the Sales team informed of member updates such as renewals, extensions, or move-outs.
- Commercial Mindset: Adopt a business-owner approach by identifying ways to increase revenue, up sell or cross-sell products, and support building tours to improve conversion.
- Move-ins & Move-outs: Deliver a smooth on-boarding and off-boarding experience, ensuring each is tailored and professional.
- Billing Awareness: Maintain an overview of billing cycles, payments, and invoices, and communicate effectively with members regarding account matters.
Skills & Experience
- Experience in operations, hospitality, facilities, or community management.
- Strong relationship-building skills with members, vendors, and teams.
- Excellent organisation and attention to detail, with the ability to juggle priorities.
- Problem-solving skills and a proactive approach.
- Confident communicator with excellent interpersonal skills.
- Commercial awareness, with experience contributing to revenue growth.
- Understanding of health, safety, and security procedures.
Personal Attributes
- A natural community builder who enjoys connecting people.
- Calm, adaptable, and resilient under pressure.
- Service-driven and committed to delivering excellence.
- Collaborative, but confident in taking ownership and making decisions.
- Positive, energetic, and passionate about supporting member growth.
If this sounds like you please upload your CV
Community Lead employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Lead
✨Tip Number 1
Familiarise yourself with community management principles and best practices. Understanding how to foster connections and create a thriving environment will set you apart as a candidate.
✨Tip Number 2
Network with professionals in the operations and hospitality sectors. Attend relevant events or join online forums to build relationships that could lead to valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully resolved issues in previous roles. This will showcase your proactive mindset and ability to handle challenges effectively.
✨Tip Number 4
Research StudySmarter's community initiatives and values. Tailoring your approach to align with our mission will show your genuine interest in the role and help you stand out during the selection process.
We think you need these skills to ace Community Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, hospitality, or community management. Emphasise your relationship-building skills and any specific achievements that demonstrate your ability to enhance member experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed operations or improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to juggle multiple priorities. Use bullet points to make these skills stand out, as they are crucial for the Community Lead role.
Showcase Your Commercial Awareness: Demonstrate your understanding of how to contribute to revenue growth. Include any experience you have with upselling or cross-selling products, and how you've supported account management in past positions.
How to prepare for a job interview at Tate Recruitment
✨Showcase Your Community Building Skills
As a Community Lead, your ability to connect with people is crucial. Prepare examples of how you've successfully built relationships in previous roles, whether through events or one-on-one interactions. Highlight your passion for fostering community connections.
✨Demonstrate Problem-Solving Abilities
The role requires a proactive approach to resolving issues. Be ready to discuss specific challenges you've faced in operations or member management and how you tackled them. This will show your potential employer that you're solutions-focused.
✨Understand the Importance of Service Excellence
Since delivering a five-star experience is key, think about times when you went above and beyond for customers or members. Share these stories to illustrate your commitment to outstanding service and attention to detail.
✨Familiarise Yourself with Vendor Management
Building strong relationships with vendors is part of the job. Research common practices in vendor management and be prepared to discuss how you've effectively collaborated with external partners in the past.
