At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client service and drive sales performance.
- Company: Specialist firm renowned for outstanding customer service and clear communication.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive environment focused on continuous improvement and team development.
- Why this job: Make a real impact by enhancing client experiences and leading a high-performing team.
- Qualifications: Experience in sales and proven people management skills required.
The predicted salary is between 30000 - 32000 £ per year.
Location: Bristol (Hybrid – 3 to 4 days in the office)
Start Date: ASAP
I’m really excited to be working with this specialist firm, known for delivering exceptional levels of customer service. They place a strong emphasis on clear communication, fair pricing, and ensuring every client receives a seamless, well-supported experience from start to finish. The successful candidate will manage and convert sales opportunities while overseeing the performance, development, and effectiveness of a Client Services team.
Working as both a hands-on contributor and a leader, you will play a key role in driving sales performance, improving processes, and ensuring an excellent customer experience from initial enquiry through to completion.
- Sales & Client Management
- Handle client and partner enquiries, nurturing leads through the full sales cycle
- Deliver a high standard of end-to-end customer service
- Lead, manage, and develop a team to achieve high performance and meet targets
- Coach and mentor team members through call listening, feedback, and training
- Performance & Operations
- Analyse management information (MI) to identify trends and drive improvements
- Oversee daily lead management to maximise conversion opportunities
- Support the handling of complex cases and optimise team performance
- Continuous Improvement & Quality
- Ensure high standards of service quality, compliance, and accuracy
- Performance Measures
- Conversion rates and overall sales performance
- Quality of customer interactions and client satisfaction
- Team engagement, development, and overall performance
Proven experience in a sales environment within legal or professional services
Demonstrable people management experience
Track record of coaching, mentoring, and developing team members
Strong communication and relationship-building skills
Client Servicing Manager Hybrid Working in Bristol employer: Tate Recruitment
This specialist firm in Bristol is an exceptional employer, renowned for its commitment to outstanding customer service and employee development. With a hybrid working model that promotes work-life balance, employees benefit from a supportive culture that encourages continuous improvement and professional growth. The company values clear communication and teamwork, making it an ideal place for those looking to thrive in a dynamic environment while contributing to meaningful client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Servicing Manager Hybrid Working in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Servicing Manager Hybrid Working in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Recruitment!
How to prepare for a job interview at Tate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
