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- Tasks: Support vulnerable customers facing fraud with empathetic service and guidance.
- Company: Leading recruitment agency dedicated to helping those in need.
- Benefits: Competitive daily rate, hybrid work model, and valuable experience.
- Why this job: Make a real difference in people's lives while gaining essential skills.
- Qualifications: Contact centre experience; financial services knowledge is a bonus.
- Other info: Temporary role for 6 months with potential for growth.
The predicted salary is between 30000 - 40000 £ per year.
A leading recruitment agency seeks a Customer Service Advisor to support vulnerable customers in fraud-related situations. You will work on a hybrid schedule, providing empathetic service at times of need.
Applicants should have contact center experience, and financial services experience is a plus. The role is temporary for 6 months with a start date of February 2nd, 2024. The salary is up to £157 per day, requiring three days of office presence per week in Bradford.
Fraud & Scams Advisor (Hybrid) – 6-Month Contract in Baildon employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Scams Advisor (Hybrid) – 6-Month Contract in Baildon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have a lead on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles, especially around handling sensitive situations. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your empathy skills! In your conversations with potential employers, highlight your ability to connect with vulnerable customers. This is key for a role like the Fraud & Scams Advisor, so make sure they see that side of you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Fraud & Scams Advisor (Hybrid) – 6-Month Contract in Baildon
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to empathise with customers. We want to see how you can support vulnerable individuals during tough times, so share any relevant experiences that showcase your compassionate side.
Highlight Relevant Experience: If you've got contact centre or financial services experience, flaunt it! We’re looking for candidates who can hit the ground running, so make sure to detail your past roles and how they relate to this position.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re a great fit for the Fraud & Scams Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tate Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud and scams. Understand common tactics used by fraudsters and how to support vulnerable customers effectively. This will show the interviewers that you're not just familiar with the topic, but genuinely care about helping those in need.
✨Empathy is Key
Since this role involves supporting vulnerable customers, practice demonstrating empathy during your interview. Think of examples from your past experiences where you've had to handle sensitive situations with care. This will help you convey your ability to connect with customers on a personal level.
✨Highlight Relevant Experience
If you have contact centre or financial services experience, make sure to highlight it! Prepare specific examples of how your previous roles have equipped you with the skills needed for this position. Tailoring your responses to reflect the job description will make you stand out.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training processes, or how success is measured in the role. Asking questions shows your interest in the position and helps you gauge if it's the right fit for you.
