At a Glance
- Tasks: Support customers facing fraud and scams, providing empathy and solutions.
- Company: Join Tate Recruitment, a leader in customer service roles.
- Benefits: Earn up to £157 per day with hybrid working options.
- Other info: 6-month contract starting 2nd February, with excellent career development opportunities.
- Why this job: Make a real difference by helping vulnerable customers during tough times.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 1200 - 1800 £ per month.
Join to apply for the Customer Service Advisor role at Tate Recruitment. Our client is offering the opportunity to join their business on a temporary 6 month contract, starting 2 February 2024.
How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?
The Opportunity:
- You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it.
- You will be speaking with individuals who are currently a victim of fraud or have fallen victim to a scam.
- Full training is provided to ensure that you are able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.
The key details:
- £157 per day, paid via Umbrella
- 6 month contract
- Hybrid working, 3 days a week in the office. Office based in Bradford City Centre.
- Working 9:30am - 6:00pm Monday to Friday.
- Working every other Saturday, 9:30am to 6:00pm with a day off in lieu.
- 2nd February start date.
What You Will Be Doing:
- Supporting our clients' customers during vulnerable moments, when they most need it.
- Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
- Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
- Championing customer experience, delivering a personal touch tailored to the customer's needs.
- Showing empathy and understanding, focusing on the right outcome.
- Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.
What we ask from you:
- Experience of working within a contact centre; additional experience in Financial Services is highly desirable.
- Exceptional listening and communication skills with the ability to show empathy in a customer situation.
- Strong teamwork ethic and highly motivated.
- A real desire to go above-and-beyond for customers.
- Effective team working skills with a flexible, can-do approach to work.
- Ability to grow, adapt and change accommodating business needs and priorities.
If you are interested in this position, please apply today. If suitable, one of our Client Services Managers will be in touch to discuss your application. Please note the start date for this role is Monday 2nd February. This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Customer Service Advisor in Baildon employer: Tate Recruitment
Join a dynamic and supportive team as a Customer Service Advisor in the vibrant Old Trafford area of Manchester, where you will play a crucial role in enhancing customer experiences during an exciting growth phase. With flexible working hours, competitive pay, and opportunities for professional development, this organisation prioritises employee well-being and career progression, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Baildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Baildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Recruitment!
How to prepare for a job interview at Tate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
