At a Glance
- Tasks: Support customers facing fraud and scams, providing empathy and solutions.
- Company: Join Tate Recruitment, a leader in customer service roles.
- Benefits: Earn up to £157 per day with hybrid working options.
- Other info: 6-month contract starting 2nd February, with excellent career development opportunities.
- Why this job: Make a real difference by helping vulnerable customers during tough times.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 1200 - 1800 £ per month.
Join to apply for the Customer Service Advisor role at Tate Recruitment. Our client is offering the opportunity to join their business on a temporary 6 month contract, starting 2 February 2024.
How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?
The Opportunity:
- You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it.
- You will be speaking with individuals who are currently a victim of fraud or have fallen victim to a scam.
- Full training is provided to ensure that you are able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.
The key details:
- £157 per day, paid via Umbrella
- 6 month contract
- Hybrid working, 3 days a week in the office. Office based in Bradford City Centre.
- Working 9:30am - 6:00pm Monday to Friday.
- Working every other Saturday, 9:30am to 6:00pm with a day off in lieu.
- 2nd February start date.
What You Will Be Doing:
- Supporting our clients' customers during vulnerable moments, when they most need it.
- Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
- Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
- Championing customer experience, delivering a personal touch tailored to the customer's needs.
- Showing empathy and understanding, focusing on the right outcome.
- Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.
What we ask from you:
- Experience of working within a contact centre; additional experience in Financial Services is highly desirable.
- Exceptional listening and communication skills with the ability to show empathy in a customer situation.
- Strong teamwork ethic and highly motivated.
- A real desire to go above-and-beyond for customers.
- Effective team working skills with a flexible, can-do approach to work.
- Ability to grow, adapt and change accommodating business needs and priorities.
If you are interested in this position, please apply today. If suitable, one of our Client Services Managers will be in touch to discuss your application. Please note the start date for this role is Monday 2nd February. This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Customer Service Advisor in Baildon employer: Tate Recruitment
Join a dynamic and supportive team as a Customer Service Advisor in the vibrant Old Trafford area of Manchester, where you will play a crucial role in enhancing customer experiences during an exciting growth phase. With flexible working hours, competitive pay, and opportunities for professional development, this organisation prioritises employee well-being and career progression, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Baildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tate Recruitment and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your empathy skills! Since this role involves supporting vulnerable customers, think of examples from your past experiences where you've shown empathy and problem-solving skills. Be ready to share these during your interview.
✨Tip Number 3
Dress the part! Even if the role is hybrid, showing up for your interview looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Baildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience and empathy. We want to see how you can relate to the role of a Fraud Advisor, so don’t hold back on sharing relevant examples!
Showcase Your Skills:Use your written application to demonstrate your exceptional listening and communication skills. We’re looking for candidates who can show they understand the importance of connecting with customers, especially in vulnerable situations.
Be Authentic:Let your personality shine through! We value authenticity, so don’t be afraid to express your passion for helping others and your desire to go above-and-beyond for customers in your application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and it ensures your application gets to the right people at Tate Recruitment!
How to prepare for a job interview at Tate Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud and scams. Familiarise yourself with common types of scams and how they affect vulnerable customers. This knowledge will help you demonstrate your passion for the role and show that you're ready to support those in need.
✨Show Empathy
During the interview, highlight your ability to empathise with customers. Share examples from your past experiences where you've successfully handled difficult situations with patience and understanding. This will showcase your suitability for a role that requires a personal touch.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. Inquire about the training process for new hires or how the team collaborates to tackle fraud cases. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to discuss how you've worked effectively in teams before. Share specific examples of how you contributed to team success and supported your colleagues, which will illustrate your collaborative mindset.
