At a Glance
- Tasks: Lead and inspire teams to create unforgettable visitor experiences at Tate galleries.
- Company: Join Tate, a globally renowned art museum committed to inclusivity and adventure.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Tate values diversity and encourages applications from underrepresented groups.
- Why this job: Be a key player in shaping how millions experience art every year.
- Qualifications: Strong customer service skills and experience in managing public-facing teams.
The predicted salary is between 40000 - 50000 £ per year.
Could you be our next Visitor Engagement and Operations Manager? No two days will ever be the same at Tate! Tate’s vision is to be the most artistically adventurous and culturally inclusive global art museum, enabling our visitors to explore, experience and enjoy every moment of their visit to our galleries. As an ambassador for Tate, you will make sure we do just that.
Responsibilities
- With extensive management experience in a visitor facing environment, you will be a champion for the visitor.
- Seeing Tate through our visitors’ eyes, you will work across front‑of‑house teams to ensure that every aspect of the experience is taken into account.
- You will join our cross‑site management team and be responsible for the day‑to‑day management of our world‑class galleries welcoming in excess of 6 million visits per year.
- You will manage, motivate and support a team of Visitor Experience Assistants, modelling Tate’s values and enabling them to use their skill, knowledge and passion to deliver Tate’s goals.
- You will also act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries, coordinating incident responses and delivering a consistent and seamless service.
Qualifications
- We require an excellent approach to customer service, a strong understanding of the principles of health and safety, and Duty Management experience in a busy front‑of‑house environment.
- Relevant experience of managing people in a public facing role is essential.
Tate aims to attract and retain talented people from all backgrounds, including those who may not have prior experience or training in the arts. We particularly encourage applications from Black, Asian, ethnic minority and disabled applicants as these groups are currently underrepresented in the culture sector.
TG34309747 Visitor Experience and Operations Manager employer: Tate Museum
Tate is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for the arts thrive. As a Visitor Experience and Operations Manager, you will not only lead a dedicated team in delivering outstanding visitor experiences but also benefit from extensive professional development opportunities within a globally renowned institution. Located in the heart of London, Tate offers a unique environment that celebrates diversity and encourages innovative thinking, making it an ideal place for those seeking meaningful and rewarding employment.
