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- Tasks: Lead a dynamic retail team, ensuring exceptional customer experiences and maintaining high standards.
- Company: Join Tate Commerce, part of the iconic Tate family, where creativity meets retail.
- Benefits: Enjoy discounts, access to exhibitions, training opportunities, and a supportive work environment.
- Why this job: Combine your passion for art with customer engagement in a vibrant setting.
- Qualifications: Experience in retail supervision, strong communication skills, and a love for teamwork.
- Other info: Flexible shifts across London with a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a new challenge in a role where you can combine your love of customer engagement with your enthusiasm for art? Would you like to join a team that puts its people first? If the answer is 'yes', we can't wait to hear from you. We are recruiting for a Retail Supervisor to work four days a week at Tate Modern and Tate Britain.
Responsibilities
- Support the daily running of retail operations, empowering and motivating the retail teams under the direction of the Retail Leadership Team.
- Providing exceptional customer experience by building rapport, engaging with our customers and responding to their needs; leading from the front to ensure our teams are doing the same.
- Maintaining a real focus of retail standards within the shops.
- Empowering the wider retail teams to execute KPI targets whilst motivating and line managing your own team.
- A proactive and flexible approach; in an everchanging environment you know the key to success is adaptability and a positive outlook.
Ideal candidate
- You have experience as a retail supervisor, line management and motivating teams.
- You have experience of working with KPIs.
- You have excellent communication and collaboration skills and you excel when working as part of a team.
- You are passionate about providing an exceptional customer experience, you can engage with a diverse audience and use your initiative to deliver results.
- You are curious. You will find time to learn about our products, visitors and processes – using your knowledge to support your team and engage customers.
- You want to work in a shop that looks its best and you will take pride in maintaining high retail standards.
- You have experience of working and cashing up a till and can confidently and accurately handle money.
- You are flexible and happy to adapt to changes and help out where needed.
- You share our commitment to creating a diverse and inclusive space for visitors and colleagues.
- You demonstrate our values at Tate being open, bold, rigorous and kind.
About the Role
- You must be able to consistently work weekends, morning and evening shifts, as well as holidays.
- We have two London sites; Tate Modern and Tate Britain, and although you will be based at one site, you will need to be flexible across London.
- The role involves working delivery shifts that includes unloading, moving and unpacking stock.
Who we are
Tate Commerce is part of Tate Enterprises Ltd. the trading arm of Tate. We operate retail activity across Tate's four sites, we also encompass publishing, product development, image library and licensing. We strive to ensure our opportunities are open to all.
We offer a great range of benefits including:
- Access to all our galleries and exhibitions, including staff previews.
- Generous discounts in our shops and restaurants.
- Access to a wide range of training.
- Long service awards.
- Employee Assistance Program.
- Tate Benefits employee discount scheme.
- Cycle to Work scheme.
As a member of the Disability Confident Scheme, we interview all disabled applicants who meet the essential criteria for a job vacancy. Our jobs are like our galleries, open to all.
Tate Commerce is a wholly owned subsidiary of Tate and covenants all profits to support Tate's work and collection.
Retail Supervisor employer: Tate Museum
Contact Detail:
Tate Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Tate's mission and values. This will help you connect your passion for customer engagement with their commitment to diversity and inclusion.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples where you've provided exceptional service or motivated a team. We want to hear those stories!
✨Tip Number 3
Be ready to adapt! The retail environment can change quickly, so show us how you've successfully navigated challenges in the past. Flexibility is key, and we love a positive attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Tate. We can't wait to see what you bring to the table!
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Passion: Let your love for customer engagement and art shine through in your application. We want to see how your enthusiasm aligns with our mission at Tate, so don’t hold back!
Tailor Your CV: Make sure your CV highlights your experience as a retail supervisor and your ability to motivate teams. We’re looking for specific examples that demonstrate your skills in managing KPIs and providing exceptional customer experiences.
Be Yourself: We value authenticity! When writing your cover letter, let your personality come through. Share why you’re excited about this role and how you embody our values of being open, bold, rigorous, and kind.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tate Museum
✨Know Your Art and Products
Before the interview, take some time to learn about the products you'll be selling and the art featured at Tate. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully motivated and managed a team in previous roles. Highlight specific situations where you empowered your team to meet KPIs or improve customer experiences, as this aligns perfectly with what they’re looking for.
✨Demonstrate Customer Engagement
Think of instances where you've gone above and beyond to engage with customers. Be ready to discuss how you build rapport and respond to diverse needs, as exceptional customer experience is key in this role.
✨Emphasise Flexibility and Adaptability
Given the dynamic nature of retail, be prepared to discuss how you've adapted to changes in past roles. Share examples that illustrate your proactive approach and positive outlook, which are essential traits for success in this position.