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- Tasks: Provide top-notch customer support and troubleshoot technical issues for clients.
- Company: Dynamic tech company in Milton Keynes with a focus on teamwork.
- Benefits: Competitive salary, shift allowance, and excellent benefits package.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Customer-focused with knowledge of VMware and Microsoft technologies.
The predicted salary is between 43000 - 43000 £ per year.
Up to £43,000 plus shift allowance and excellent benefits. Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am.
We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations.
A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.
As Technical Services Engineer, some of your duties will include:
- Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
- Manage your daily schedule by working through service dashboards and prioritising tickets
- Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
- Communication with customers as required; keeping them informed
- Identify trending and patterns to initiate Problem Management
- Support of Internal IT onboarding
What are we looking for?
- Customer focused with excellent interpersonal skills
- Willingness to go above and beyond and take ownership
- Good knowledge of VMware/Horizon/VDI or equivalent
- Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange
- Background in Cloud technologies - Azure, Microsoft 365, AWS
- Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential
- One of CCNA, VCP, NCDA is desirable.
- Can do attitude and willingness to collaborate; team player mindset.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Service Desk Engineer - 2nd line in Milton Keynes employer: Tate Milton Keynes
Contact Detail:
Tate Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - 2nd line in Milton Keynes
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting and providing solutions, think of examples from your past experiences where you went above and beyond to help a customer or resolve an issue.
✨Tip Number 3
Be ready to demonstrate your technical knowledge! Brush up on VMware, Microsoft technologies, and any relevant certifications you have. You might get asked some technical questions, so showing off your expertise can really set you apart.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and genuinely interested in the position.
We think you need these skills to ace Service Desk Engineer - 2nd line in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your customer service experience and any technical skills relevant to the job, like VMware or Microsoft technologies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've gone above and beyond in previous positions, and show us your passion for providing excellent customer service.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've successfully resolved issues or improved processes. We love proactive problem solvers, so let us know how you can bring that mindset to our team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Tate Milton Keynes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft technologies, and cloud services like Azure and AWS. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and problem-solving skills.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your interpersonal skills and commitment to keeping customers informed and satisfied.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific incidents where you identified trends or patterns in issues and how you approached solving them. This will demonstrate your proactive mindset and ability to take ownership of your work.
✨Get Familiar with the Shift Patterns
Since the role involves night shifts and a 4 on 4 off schedule, make sure you're comfortable with this arrangement. You might want to mention your flexibility and readiness to adapt to different working hours during the interview.