At a Glance
- Tasks: Provide top-notch admin support and customer service in a dynamic engineering environment.
- Company: Join a global engineering business with a focus on innovation and teamwork.
- Benefits: Enjoy 33 days off, hybrid working, and health perks after probation.
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Make a real difference by supporting engineers and enhancing customer experiences.
- Qualifications: Experience in administration and customer service, with strong problem-solving skills.
The predicted salary is between 29650 - 29650 £ per year.
We're recruiting a Service Administrator on behalf of a global engineering business. Based at their head office in Northampton, you will deliver a professional customer service experience, working as part of a proactive, innovative and responsive service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels.
As Service Administrator, your daily duties will include:
- Providing administration support to the service team including diary management, spare parts logistics and paperwork (also in electronic format).
- Processing paperwork and raising invoices post service/repair.
- Processing of orders on ERP/FSM from start to finish.
- Contacting customers via telephone, email and web meetings regarding quotations, customer purchase orders, services, calibration & repairs to instruments, including scheduling of engineers' appointments.
- Ensuring service kits and/or parts are delivered to site/engineer in good time.
- Responding to customer queries via phone and/or email.
- Processing purchase orders.
What are we looking for?
- Administration and customer service experience.
- Confident in helping customers and problem solving.
- Ability to multi-task with excellent attention to detail.
- Good organisation and prioritisation skills.
- Experience processing orders or working with engineers is beneficial.
The package includes:
- 33 days annual leave - inclusive of bank holidays plus your birthday off!
- 35 hours per week.
- Hybrid - 2 days in the office and 3 from home (full time in the office whilst training).
- Bupa cash plan & discounted Bupa healthcare on completion of probation.
- Online rewards cashback and discounts platform.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Service Administrator in Northampton employer: Tate Milton Keynes Careers
Join a well-established and highly respected business in Milton Keynes as a Finance & Tax Accountant, where you will not only manage tax compliance but also engage in strategic projects that shape the future of the finance function. With a hybrid working model and a culture that prioritises employee growth, you will have the flexibility to develop your role around your interests and career aspirations, all while being supported by a team that values diversity and inclusivity.
Contact Details:
Tate Milton Keynes Careers Recruitment Team
