At a Glance
- Tasks: Lead a Zendesk CRM implementation and drive digital projects during maternity cover.
- Company: A supportive organisation offering autonomy and strong internal collaboration.
- Benefits: Hybrid work, competitive salary, 10% pension, and a dynamic work environment.
- Other info: Great opportunity for growth and to work with engaged stakeholders.
- Why this job: Make a real impact in a high-trust role with visible influence on digital strategy.
- Qualifications: Experience in CRM implementations, strategic mindset, and Agile delivery skills.
The predicted salary is between 50000 - 60000 € per year.
We are looking for an experienced CRM Implementation / Delivery Lead to take ownership of a Zendesk implementation and support wider digital delivery during a maternity cover period. This is a high-trust role within a lovely organisation that offers genuine autonomy and strong internal support.
The role:
- You will act as the delivery lead for a Zendesk CRM implementation, currently in the discovery and definition phase.
- Working closely with an external delivery partner and highly engaged internal stakeholders, you will be responsible for ensuring the solution is delivered, adopted and continually optimised.
- The role suits someone with a strategic, business analyst mindset who is comfortable shaping requirements, defining workflows and keeping one eye firmly on the wider digital strategy.
- From mid-contract onwards, you will also oversee the procurement and delivery of additional digital initiatives, including online tools, website and content projects.
Key responsibilities:
- Lead the delivery of a Zendesk CRM implementation from discovery through to go-live and adoption.
- Define, optimise and document business processes and workflows where formal BA capability is limited.
- Manage and hold to account third-party delivery partners.
- Drive internal engagement and user adoption across the organisation.
- Operate comfortably in Agile or Scrum delivery environments.
- Oversee additional digital projects during the maternity cover period.
- Work closely with a wide range of internal stakeholders, with a high level of engagement and visibility.
Experience required:
- Experienced in delivering CRM or ticketing system implementations, ideally Zendesk or similar platforms.
- Strong delivery leadership with a strategic, business analyst style mindset.
- Experience defining workflows and aligning delivery to broader digital strategy.
- Confident managing third-party suppliers and complex stakeholder groups.
- Experience working in Agile or Scrum environments.
- Background in the public sector, ALB or not-for-profit organisations is highly desirable.
- Available to start within the next two weeks.
This is a great opportunity for someone who enjoys autonomy, ownership and visible impact to step into a delivery role with real influence.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process.
Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Delivery Lead / CRM Implementation employer: Tate London City
Join a supportive and dynamic organisation in Central London, where you will have the autonomy to lead a significant CRM implementation project. With a strong emphasis on employee growth and collaboration, this role offers a unique opportunity to make a visible impact while working in a hybrid environment that promotes work-life balance. Enjoy a competitive benefits package, including a 10% pension contribution, as you contribute to meaningful digital initiatives within a high-trust culture.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead / CRM Implementation
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with CRM implementations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for delivery leads and think about how your past experiences align with the role. Practising your answers will help you feel more confident when it’s time to shine.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your previous CRM implementations and how you’ve driven user adoption. This tangible evidence can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Delivery Lead / CRM Implementation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Delivery Lead / CRM Implementation. Highlight your experience with CRM systems, especially Zendesk, and showcase any relevant projects that demonstrate your strategic mindset and delivery leadership.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in Agile environments and how you've successfully managed third-party suppliers in the past. Keep it engaging and personal!
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to engage with a variety of stakeholders. Share examples of how you've driven user adoption and engagement in previous roles, as this will resonate well with us at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Tate London City
✨Know Your CRM Inside Out
Make sure you’re well-versed in Zendesk and similar CRM platforms. Familiarise yourself with their features, benefits, and common challenges. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led CRM implementations or digital projects in the past. Highlight your ability to manage third-party suppliers and engage stakeholders effectively. This will show that you can take ownership and drive results.
✨Understand Agile Methodologies
Brush up on Agile and Scrum principles, as these are crucial for this role. Be ready to discuss how you've applied these methodologies in previous projects, and how they can benefit the delivery of the Zendesk implementation.
✨Engage with the Company Culture
Research the organisation’s values and culture. Be prepared to discuss how your personal values align with theirs. This will help you connect with the interviewers and show that you’re a good fit for their team-oriented environment.
