At a Glance
- Tasks: Manage payroll and client services, ensuring accurate support for service users and carers.
- Company: Specialist organisation dedicated to supporting individuals in the care industry.
- Benefits: Hybrid working, competitive salary, 20 days leave plus bank holidays, and birthday off.
- Other info: Comprehensive training provided, with ongoing support and a friendly office atmosphere.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Experience in administration or finance within the care sector is essential.
The predicted salary is between 33615 - 41085 £ per year.
Payroll & Client Services Administrator
Potters Bar (EN6) | Hybrid Working | £28,288 + Salary Review After Probation | 34-Hour Week | Office hours
Have you worked with Direct Payments, Personal Health Budgets, Personal Budgets, in Social, Care or Healthcare setting in administration, payroll or finance and are looking for a role where you can genuinely make a difference?
We're recruiting on behalf of a specialist organisation that supports service users and carers across the UK by managing funded payroll and payment services.
Their work helps ensure individuals receive the support they need, and carers get paid accurately and on time, making this a rewarding opportunity to join a business where people are always at the heart of the service.
What's On Offer?
- Starting salary of
- £28,288
- Salary increase following successful completion of probation
- Hybrid working arrangement
- 34-hour working week
- Monday to Thursday: 9.00am to 5.00pm
- Friday: 9.00am to 4.00pm
- One-hour lunch break each day
- 20 days annual leave plus Bank Holidays
- Additional Christmas leave at the discretion of the business
- Your birthday off each year
- Life Assurance at three times annual salary
- Private Health Insurance after two years' service
- 24/7 access to a well-being support app
- Easily accessible office location with train and bus links into Potters Bar
• A well-loved office dog who is very much part of the team!
About the Role
This is a varied position combining administration, payroll support, client service and financial processing.
You'll work closely with colleagues, carers, service users and clients across the UK, providing support primarily by telephone and email.
Accuracy is important, but equally important is your ability to offer a professional, helpful and empathetic service.
Typical responsibilities include
- Processing payroll and payment-related administration
- Maintaining accurate client and financial records
- Responding to telephone and email enquiries
- Supporting carers and service users with payroll and payment queries
- Updating systems and documentation
- Ensuring information is processed accurately and efficiently
- Working collaboratively with colleagues to manage workloads and deadlines
- Training & Support
You don't need to know everything on day one.
A comprehensive induction programme will be provided, including approximately 4 to 6 weeks of office-based training where you'll spend time observing experienced colleagues and gaining practical hands-on experience.
Following your induction, you'll move onto the team's hybrid working arrangement and continue to receive ongoing support and development.
Who We're Looking For
We'd particularly like to hear from candidates who have accounts and admin experience having worked within:
- Direct Payments services
- Personal Health Budgets
- Personal Budgets
- Adult Social Care
- Care homes
- Domiciliary care or home care agencies
- Local authority community care teams
- Healthcare
- Payroll, finance or accounts functions supporting care services specifically
You'll be naturally organised, calm under pressure and capable of managing a busy workload in a methodical way.
This role would suit someone who enjoys helping people, is highly accurate and takes pride in delivering excellent service.
You'll be sure to bring
- Administration, payroll, finance or accounts experience from the care industry or social services
- Knowledge of Direct Payments, care funding schemes or personal care budgets
- Strong organisational and prioritisation skills
- Excellent attention to detail
- Good written and verbal communication skills
- A proactive and supportive approach
- Confidence working with multiple tasks and deadlines
Tate look forward to talking to you more about this employer and the opportunity and will be in touch with you to discuss how your relevant experience can be put to great use at this company!
Please be aware this advert will remain open until the vacancy has been filled.
Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities.
To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process.
Your comfort and accessibility are our priority, and we are here to support you every step of the way.
Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Payroll and Client Services - Care Industry related in Potters Bar employer: Tate Hitchin Careers
Join a compassionate and dedicated team in Potters Bar, where your role as a Payroll and Client Services Administrator will directly impact the lives of service users and carers across the UK. With a hybrid working model, a supportive work culture, and opportunities for professional growth, this organisation prioritises employee well-being and offers a range of benefits including private health insurance and additional leave for special occasions. Experience a fulfilling career in a workplace that values accuracy, empathy, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll and Client Services - Care Industry related in Potters Bar
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Hitchin Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Hitchin Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Payroll and Client Services - Care Industry related in Potters Bar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Hitchin Careers:Your cover letter is your chance to shine! Tell us why you want to work at Tate Hitchin Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Hitchin Careers!
How to prepare for a job interview at Tate Hitchin Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
