At a Glance
- Tasks: Support customers and distributors, managing enquiries and orders efficiently.
- Company: Join a prestigious packaging organisation known for quality and innovation.
- Benefits: Competitive salary, weekly pay, holiday pay, and store discounts.
- Other info: Friendly team environment with genuine long-term career prospects.
- Why this job: Build strong relationships and make a real impact in customer service.
- Qualifications: Experience in customer service or sales support, with excellent communication skills.
The predicted salary is between 28000 - 28000 £ per year.
- Customer Service Coordinator
- Temporary to Permanent Opportunity
- Near Biggleswade, Bedfordshire
- Monday to Friday | 9:00am - 5:00pm | 100% Office Based
- Permanent Salary: £28,000 per annum - neg
Are you passionate about delivering exceptional customer service and building strong client relationships? Do you thrive in a fast-paced environment where no two days are the same?
Our client is a prestigious and well-established packaging organisation with an excellent reputation for quality, innovation, and customer satisfaction.
Due to continued growth, they are looking to recruit a Customer Service Coordinator to join their friendly and supportive team.
This is a temporary-to-permanent opportunity, with an initial temporary period of up to one month before moving onto a permanent contract for the right candidate.
The Role
As a Customer Service Coordinator, you will play a vital role in supporting customers and distributors, ensuring every enquiry and order is managed efficiently from start to finish.
You'll build long-term relationships with customers, identify opportunities to grow existing accounts, and deliver an outstanding customer experience at every stage.
Key Responsibilities
- Build strong, long-lasting relationships with distributors through proactive and professional communication.
- Take ownership of customer enquiries and orders, managing them through to successful completion.
- Process customer orders and quotations accurately within agreed timescales.
- Recommend suitable products and prepare quotations tailored to customer requirements.
- Follow up quotations and provide regular feedback to the Customer Service Manager.
- Identify opportunities to upsell products and maximise customer value.
- Work collaboratively with colleagues to deliver an exceptional customer experience.
- Monitor sales trends and proactively identify opportunities for growth.
- Become fully proficient in the company's internal systems.
- Maintain accurate records and ensure excellent attention to detail at all times.
- Support the wider team and undertake additional duties to contribute to the continued success of the business.
About You
We're looking for someone who enjoys building relationships, solving problems, and providing first-class customer service.
You will be organised, motivated, and confident communicating with customers over the phone and via email.
Ideally, you will have
- Previous experience within a customer service, customer support, sales support or account coordination role.
- Excellent communication and relationship-building skills.
- A proactive, positive, and results-focused approach.
- Strong organisational skills with the ability to prioritise a busy workload.
- Excellent attention to detail and accuracy.
- Confidence working both independently and as part of a team.
- The ability to work under pressure and meet deadlines.
- Good IT skills and the ability to quickly learn new systems.
- A flexible approach and willingness to support the business when required.
What's on Offer?
- Temporary to permanent opportunity.
- Permanent salary of
- £28,000 - negotiable depending on experience
- Monday to Friday working hours (9:00am - 5:00pm).
- 100% office-based role near Biggleswade, Bedfordshire.
- Opportunity to join a prestigious and growing packaging organisation.
- Friendly, supportive team environment with genuine long-term career prospects.
- Whilst temping through Tate
- Weekly pay
- Holiday pay
- Free on-site parking
- Access to the Tate Awards Scheme including store discounts
If you're an enthusiastic Customer Service professional looking for your next challenge within a respected and growing business, we'd love to hear from you. Apply today!
Please be aware this advert will remain open until the vacancy has been filled.
Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities.
To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process.
Your comfort and accessibility are our priority, and we are here to support you every step of the way.
Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Coordinator in Biggleswade employer: Tate Hitchin Careers
Join a prestigious packaging organisation near Biggleswade, Bedfordshire, where your passion for exceptional customer service will be valued in a friendly and supportive team environment. With a focus on employee growth and long-term career prospects, this role offers a temporary-to-permanent opportunity with a competitive salary and benefits such as weekly pay, holiday pay, and access to exclusive discounts. Embrace the chance to thrive in a dynamic workplace that prioritises innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Biggleswade
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Hitchin Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Hitchin Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Biggleswade
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Hitchin Careers:Your cover letter is your chance to shine! Tell us why you want to work at Tate Hitchin Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Hitchin Careers!
How to prepare for a job interview at Tate Hitchin Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
