At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for clients.
- Company: Dynamic tech company in Milton Keynes with a focus on teamwork.
- Benefits: Up to £43,000 salary, shift allowance, and excellent benefits.
- Other info: Flexible shift patterns and opportunities for career growth.
- Why this job: Join a team where your problem-solving skills make a real difference.
- Qualifications: Customer-focused with knowledge of VMware and Microsoft technologies.
The predicted salary is between 43000 - 43000 £ per year.
Up to £43,000 plus shift allowance and excellent benefits. Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights).
We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations.
A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.
As Technical Services Engineer, some of your duties will include:
- Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
- Manage your daily schedule by working through service dashboards and prioritising tickets
- Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
- Communication with customers as required; keeping them informed
- Identify trending and patterns to initiate Problem Management
- Support of Internal IT onboarding
What are we looking for?
- Customer focused with excellent interpersonal skills
- Willingness to go above and beyond and take ownership
- Good knowledge of VMware/Horizon/VDI or equivalent
- Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange
- Background in Cloud technologies - Azure, Microsoft 365, AWS
- Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential
- One of CCNA, VCP, NCDA is desirable.
- Can do attitude and willingness to collaborate; team player mindset.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Service Desk Engineer - 2nd line employer: Tate Cambridge
At Tate, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters growth and collaboration. Our commitment to employee development is matched by our focus on customer service excellence, ensuring that our Service Desk Engineers are equipped with the skills and support they need to thrive. With competitive salaries, shift allowances, and a culture that values diversity and inclusion, we provide a rewarding workplace where every team member can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - 2nd line
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting and providing solutions, brush up on your technical knowledge and be ready to demonstrate how you can tackle real-world issues during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take ownership of your career.
We think you need these skills to ace Service Desk Engineer - 2nd line
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your customer service experience and any relevant technical skills, especially with VMware and Microsoft technologies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've gone above and beyond in previous positions and how you take ownership of your work.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've successfully resolved issues or improved processes. We love proactive problem solvers who can anticipate client needs!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Tate Cambridge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft technologies, and cloud services like Azure and AWS. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and readiness for the job.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your interpersonal skills and commitment to keeping customers informed and satisfied.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific incidents where you've successfully troubleshot issues or managed tickets. Think about how you categorised and prioritised tasks, and be ready to explain your thought process during those situations.
✨Emphasise Teamwork and Collaboration
This role requires a team player mindset, so come equipped with examples of how you've collaborated with colleagues in the past. Highlight any experiences where you worked together to solve problems or improve processes, showing that you're willing to support your team.
