At a Glance
- Tasks: Provide administration support, manage diaries, and process orders on ERP/FSM.
- Company: Join a global engineering business based at their head office in Northampton.
- Benefits: Enjoy 33 days annual leave, including your birthday off, and a Bupa cash plan.
- Other info: Full-time in the office during training, then hybrid with 2 days in-office.
- Why this job: This role offers hybrid working after training, enhancing work-life balance.
- Qualifications: Experience in administration and customer service is essential; order processing experience is beneficial.
We're recruiting a Service Administrator on behalf of a global engineering business. Based at their head office in Northampton, you will deliver a professional customer service experience, working as part of a proactive, innovative and responsive service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels. When you're settled in the role, you'll be able to work hybrid, 2 days in the office and the rest from home.
As Service Administrator, your daily duties will include:
- To provide administration support to the service team including diary management, spare parts logistics and paperwork (also in electronic format)
- Processing paperwork and raising invoices post service/repair
- Processing of orders on ERP/FSM start to finish
- Contact with customers via telephone, email and web meetings regarding quotations, customer purchase orders, services, calibration & repairs to instruments to include scheduling of engineer's appointments
- Ensuring service kits and/or parts are delivered to site/engineer in good time
- Responding to customer queries via phone and/or email
- Processing purchase orders
What are we looking for?
- Administration and customer service experience
- Confident in helping customers and problem solving
- Ability to multi-task with excellent attention to detail
- Good organisation and prioritisation skills
- Experience processing orders or working with engineers is beneficial
The package:
- 33 days annual leave - inclusive of bank holidays plus your birthday off!
- 35 hours per week
- Hybrid - 2 days in the office and 3 from home (full time in the office whilst training)
- Bupa cash plan & discounted Bupa healthcare on completion of probation
- Online rewards cashback and discounts platform
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Service Administrator employer: Tate Cambridge
Work for a leading global engineering firm located in Northampton, offering a Bupa cash plan and 33 days of annual leave. The team values innovation and responsiveness, ensuring a supportive environment for all employees.
