At a Glance
- Tasks: Manage customer enquiries and coordinate sales orders in a fast-paced environment.
- Company: Join a dynamic team at a leading customer experience organisation.
- Benefits: Earn £16.95 per hour, enjoy flexible hybrid working, and access great perks.
- Other info: Great opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real impact by delivering exceptional customer service and solving problems.
- Qualifications: Experience in customer service or sales support, with strong attention to detail.
The predicted salary is between 35000 - 35000 £ per year.
Location: Near Potters Bar (Hybrid - rota 3 days office / 2 days home)
Full-time | July start through to December | £16.95 per hour
Tate has a temporary, full-time opportunity within a busy and fast-paced Customer Experience function. This is an excellent opportunity to join a collaborative, service-driven environment where delivering a high standard of customer care is central to success. Operating as part of a multidisciplinary Customer Experience Centre, you will play a key role in managing front-facing enquiry channels, supporting order processing and delivering a seamless B2B customer journey. The organisation operates within a highly structured and regulated environment, with robust processes and standard operating procedures in place. As such, we are seeking someone who is methodical, detail-oriented and confident working within defined processes, ensuring accuracy and consistency at all times.
The Role
Working within the wider sales and customer experience team, you will be responsible for the end-to-end coordination of orders and customer enquiries, ensuring efficiency, accuracy, and a consistently high level of service. This is a SLA driven environment so suited to someone who thrives under pressure, enjoys problem-solving and takes ownership of delivering results.
Key Responsibilities
- Managing the processing and completion of sales orders, quotations, and new account setups in a timely and accurate manner
- Handling incoming customer enquiries across multiple channels, ensuring a professional and responsive service at all times
- Monitoring and following up on outstanding queries, taking ownership to resolve issues within agreed service levels and escalating where appropriate
- Consistently applying internal systems, processes and standard operating procedures, ensuring compliance with relevant regulations and quality standards
- Building strong internal relationships to support a one team approach across the Customer Experience Centre
- Creating clear and engaging communications to support customer comms across different channels
About You
- Proven experience within customer service, order processing, or sales support environments
- Highly organised, with strong attention to detail and a methodical approach to following processes
- Comfortable working in a fast-paced, target-driven setting
- Excellent communication skills, both written and verbal
- Confident using systems and working within structured procedures
- Collaborative team player with a proactive approach to problem-solving
- Flexible to work a hybrid rota with team to take share in different home and office working days
- Living within commutable distance to Potters Bar area, car driver preferable
Pay & Benefits
- £16.95 per hour, paid weekly via Tate on a timesheet basis
- Opportunity to accrue holiday pay
- Pension contributions
- Access to Tate Rewards discounts on purchases and attractions
- 24/7 Employee Assistance Programme (EAP) support
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service & Sales Coordinator in Potters Bar employer: Tate Cambridge
Tate is an exceptional employer that fosters a collaborative and service-driven work culture, making it an ideal place for those seeking meaningful employment in customer service and sales coordination. With a hybrid working model near Potters Bar, employees benefit from flexibility, competitive pay, and access to a range of perks including holiday pay and an Employee Assistance Programme. The company prioritises employee growth and inclusivity, ensuring that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Coordinator in Potters Bar
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to thrive under pressure and take ownership of challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service & Sales Coordinator in Potters Bar
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and sales support. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and engaging language in your application to reflect how you would communicate with customers.
Be Methodical and Detail-Oriented:Given the structured environment we operate in, it’s important to show that you’re detail-oriented. Highlight any experiences where you’ve successfully followed processes or maintained accuracy in your work – we love a methodical approach!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Tate Cambridge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and order processing. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role thrives under pressure and requires a proactive approach to problem-solving, prepare examples from your past experiences where you successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy and following structured processes, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness led to positive outcomes, such as preventing errors in order processing or enhancing customer satisfaction.
✨Engage with the Team Spirit
This position requires collaboration within a multidisciplinary team, so highlight your teamwork skills. Prepare to discuss how you’ve built strong relationships in previous roles and how you contribute to a positive team environment. Showing that you’re a team player will resonate well with the interviewers.
