At a Glance
- Tasks: Provide top-notch admin support and customer service in a dynamic engineering environment.
- Company: Join a global engineering business with a focus on innovation and teamwork.
- Benefits: Enjoy 33 days off, hybrid working, and health perks after probation.
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Make a real difference by supporting engineers and enhancing customer experiences.
- Qualifications: Experience in administration and customer service, with strong problem-solving skills.
The predicted salary is between 27750 - 27750 £ per year.
We're recruiting a Service Administrator on behalf of a global engineering business. Based at their head office in Northampton, you will deliver a professional customer service experience, working as part of a proactive, innovative and responsive service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels. When you're settled in the role, you'll be able to work hybrid, 2 days in the office and the rest from home.
As Service Administrator, your daily duties will include:
- Providing administration support to the service team including diary management, spare parts logistics and paperwork (also in electronic format).
- Processing paperwork and raising invoices post service/repair.
- Processing of orders on ERP/FSM from start to finish.
- Contacting customers via telephone, email and web meetings regarding quotations, customer purchase orders, services, calibration & repairs to instruments, including scheduling of engineers' appointments.
- Ensuring service kits and/or parts are delivered to site/engineer in good time.
- Responding to customer queries via phone and/or email.
- Processing purchase orders.
What are we looking for?
- Administration and customer service experience.
- Confident in helping customers and problem solving.
- Ability to multi-task with excellent attention to detail.
- Good organisation and prioritisation skills.
- Experience processing orders or working with engineers is beneficial.
The package includes:
- 33 days annual leave - inclusive of bank holidays plus your birthday off!
- 35 hours per week.
- Hybrid - 2 days in the office and 3 from home (full time in the office whilst training).
- Bupa cash plan & discounted Bupa healthcare on completion of probation.
- Online rewards cashback and discounts platform.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Service Administrator in Northampton employer: Tate Cambridge
Join a global engineering business that prioritises employee well-being and professional growth. With a hybrid working model, generous annual leave including your birthday off, and a supportive work culture, you will thrive in an environment that values innovation and teamwork. This role not only offers competitive benefits but also the opportunity to build meaningful relationships with colleagues and customers alike in the vibrant city of Northampton.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Cambridge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Cambridge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Cambridge:Your cover letter is your chance to shine! Tell us why you want to work at Tate Cambridge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Cambridge!
How to prepare for a job interview at Tate Cambridge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
