At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for clients.
- Company: Join a dynamic tech team in Milton Keynes with a focus on innovation.
- Benefits: Earn up to £43,000 plus shift allowance and great perks.
- Other info: Enjoy a flexible 4 on 4 off shift pattern and excellent career growth.
- Why this job: Make a real difference by helping clients feel supported and confident.
- Qualifications: Customer-focused with strong interpersonal skills and tech knowledge.
The predicted salary is between 43000 - 43000 £ per year.
Up to £43,000 plus shift allowance and excellent benefits. Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights).
We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations.
A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.
As Technical Services Engineer, some of your duties will include:
- Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
- Manage your daily schedule by working through service dashboards and prioritising tickets
- Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
- Communication with customers as required; keeping them informed
- Identify trending and patterns to initiate Problem Management
- Support of Internal IT onboarding
What are we looking for?
- Customer focused with excellent interpersonal skills
- Willingness to go above and beyond and take ownership
- Good knowledge of VMware/Horizon/VDI or equivalent
- Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange
- Background in Cloud technologies - Azure, Microsoft 365, AWS
- Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential
- One of CCNA, VCP, NCDA is desirable.
- Can do attitude and willingness to collaborate; team player mindset.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Service Desk Engineer - 2nd line in Milton Keynes employer: Tate Cambridge
As a Service Desk Engineer with us in Milton Keynes, you'll join a dynamic team that prioritises customer satisfaction and professional growth. We offer competitive salaries, shift allowances, and a supportive work culture that encourages proactive problem-solving and collaboration. With opportunities for continuous learning and development in a fully office-based environment, you will thrive in a role that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - 2nd line in Milton Keynes
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting and providing solutions, try some mock scenarios or common issues you might face as a Service Desk Engineer. It’ll boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for clients in the past. Remember, they want someone who can make customers feel supported and valued.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen on joining our team. Let’s get you that interview!
We think you need these skills to ace Service Desk Engineer - 2nd line in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your customer service experience and any technical skills relevant to VMware, Microsoft technologies, or cloud services.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've gone above and beyond for customers in the past, and how you can bring that same energy to our team.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your proactive problem-solving abilities. Describe situations where you've anticipated client needs or resolved issues effectively, as this is key for a 2nd line engineer.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Tate Cambridge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft technologies, and cloud services like Azure and AWS. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and problem-solving skills.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your interpersonal skills and commitment to keeping customers informed and satisfied.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific incidents where you've successfully troubleshot issues or managed service requests. Think about how you categorised and prioritised tickets, and be ready to explain your thought process during those situations.
✨Emphasise Teamwork and Collaboration
This role requires a team player mindset, so come equipped with examples of how you've collaborated with colleagues in the past. Highlight any experiences where you worked together to solve problems or improve processes, as this will demonstrate your ability to fit into their team culture.
