At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for clients.
- Company: Join a dynamic tech team in Milton Keynes with a focus on innovation.
- Benefits: Earn up to £43,000 plus shift allowance and great perks.
- Other info: Enjoy a flexible 4 on/4 off shift pattern and excellent career growth opportunities.
- Why this job: Make a real difference by helping clients solve their tech problems.
- Qualifications: Customer-focused with strong problem-solving skills; tech knowledge is a plus.
The predicted salary is between 43000 - 43000 £ per year.
Up to £43,000 plus shift allowance and excellent benefits. Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations.
A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.
As Technical Services Engineer, some of your duties will include:
- Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
- Manage your daily schedule by working through service dashboards and prioritising tickets
- Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
- Communication with customers as required; keeping them informed
- Identify trending and patterns to initiate Problem Management
- Support of Internal IT onboarding
What are we looking for?
- Customer focused with excellent interpersonal skills
- Willingness to go above and beyond and take ownership
- Good knowledge of VMware/Horizon/VDI or equivalent
- Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange
- Background in Cloud technologies - Azure, Microsoft 365, AWS
- Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential
- One of CCNA, VCP, NCDA is desirable.
- Can do attitude and willingness to collaborate; team player mindset.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
2nd Line Service Desk Engineer – Milton Keynes, 4 on/4 off employer: Tate Cambridge
As a 2nd Line Service Desk Engineer in Milton Keynes, you will join a dynamic team that prioritises customer satisfaction and professional growth. With a competitive salary of up to £43,000 plus shift allowances, we offer excellent benefits and a supportive work culture that encourages proactive problem-solving and collaboration. Our fully office-based environment fosters strong team connections, while the unique 4 on/4 off shift pattern provides a balanced work-life schedule, making this an ideal opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Engineer – Milton Keynes, 4 on/4 off
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting and providing solutions, brush up on your technical knowledge and be ready to demonstrate how you can tackle real-world issues during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Don’t wait too long; apply early to avoid missing out!
We think you need these skills to ace 2nd Line Service Desk Engineer – Milton Keynes, 4 on/4 off
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients in the past, so share specific examples that demonstrate your commitment to excellent service.
Tailor Your CV and Cover Letter:Don’t just send out a generic CV! Tailor it to match the job description. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for, especially in areas like VMware and Microsoft technologies.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for the position shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Tate Cambridge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft technologies, and cloud services like Azure and AWS. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and problem-solving skills.
✨Customer Service is Key
Since this role is client-facing, prepare examples that highlight your customer service experience. Think about times when you went above and beyond for a client or resolved a tricky issue. This will demonstrate your commitment to keeping the customer at the heart of everything you do.
✨Practice Your Communication Skills
As a Service Desk Engineer, clear communication is crucial. Practice explaining complex technical issues in simple terms. You might even want to role-play with a friend to get comfortable with how you present information to clients.
✨Show Your Problem-Solving Mindset
Be prepared to discuss how you approach troubleshooting and problem management. Think of specific incidents where you identified trends or patterns that led to effective solutions. This will showcase your proactive nature and ability to take ownership of your work.
