At a Glance
- Tasks: Provide administrative support for member complaints and liaison activities.
- Company: Join a well-established professional membership organisation with a supportive culture.
- Benefits: Competitive hourly rate, hybrid work model, and immediate start.
- Other info: Opportunity for personal growth and collaboration within a dedicated team.
- Why this job: Make a difference by helping members and improving processes in a dynamic environment.
- Qualifications: Experience in admin roles, strong organisational skills, and attention to detail.
The predicted salary is between 39600 - 43680 £ per year.
We're working with a well‑established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis. This role is an immediate start and will run until October this year - candidates need to be immediately available. This is a great opportunity for someone who enjoys detail‑driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.
The role involves providing day‑to‑day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It’s a busy and varied role where organisation, attention to detail, and clear communication are key.
Key responsibilities:- Providing administrative support across complaints and member liaison processes
- Logging complaints and Code of Conduct cases accurately on internal systems
- Maintaining trackers to monitor cases, actions, and deadlines
- Carrying out initial eligibility checks and escalating queries where needed
- Updating CRM systems with accurate and timely information
- Coordinating complaints panels, including scheduling via Microsoft Teams
- Liaising with internal and external stakeholders to confirm availability and attendance
- Preparing and distributing panel documentation
- Supporting panel meetings and ensuring records are maintained
- Managing and triaging a shared complaints inbox
- Supporting improvements to inbox processes and workflows
- Assisting with reporting, including quarterly updates on complaints activity
- Providing general admin support, including document management and case coordination
- Previous experience in an administrative role within a busy, service‑focused environment
- Strong organisational skills and the ability to manage multiple priorities
- High attention to detail, especially when handling sensitive or confidential information
- Confident using IT systems, including Microsoft Office, Teams, and CRM platforms
- Clear and professional communication skills
- A collaborative approach and willingness to support across the wider team
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Member Liaison & Complaints Support Officer employer: Tate Cambridge
Join a well-established professional membership organisation that values detail-oriented work and fosters a supportive, collaborative environment. With a commitment to employee growth and equal opportunities, this role offers the chance to make a meaningful impact while enjoying the flexibility of a hybrid working model in London. Experience a culture that prioritises professionalism and respect for individuality, making it an excellent place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Member Liaison & Complaints Support Officer
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and helps you figure out if the role is right for you too. Plus, it’s a great way to make a lasting impression.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Member Liaison & Complaints Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Member Liaison & Complaints Support Officer role. Highlight your administrative experience and any relevant skills that match the job description, like attention to detail and communication skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in service-focused environments and how you handle sensitive information with care.
Showcase Your IT Skills:Since the role requires confident use of IT systems, make sure to mention your proficiency with Microsoft Office, Teams, and CRM platforms. If you have specific examples of how you've used these tools effectively, include them!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Tate Cambridge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Member Liaison & Complaints Support Officer. Familiarise yourself with the key tasks like logging complaints and maintaining trackers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure deadlines are met, especially when handling sensitive information.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly and professionally. Given the nature of the role, you'll need to communicate effectively with both internal and external stakeholders. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as confident and approachable.
✨Familiarise Yourself with IT Systems
Brush up on your skills with Microsoft Office, Teams, and any CRM platforms you’ve used before. If you can, find out which specific systems the organisation uses and try to get comfortable with them. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
