At a Glance
- Tasks: Provide administrative support for member complaints and liaison activities.
- Company: Join a well-established professional membership organisation with a supportive culture.
- Benefits: Competitive hourly rate, hybrid work model, and immediate start.
- Other info: Opportunity for personal growth and a chance to work with a collaborative team.
- Why this job: Make a difference by helping members and improving processes in a dynamic environment.
- Qualifications: Experience in admin roles, strong organisational skills, and attention to detail.
The predicted salary is between 39000 - 43000 £ per year.
We're working with a well‑established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis. This role is an immediate start and will run until October this year - candidates need to be immediately available. This is a great opportunity for someone who enjoys detail‑driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.
The role involves providing day‑to‑day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It’s a busy and varied role where organisation, attention to detail, and clear communication are key.
Key responsibilities:- Providing administrative support across complaints and member liaison processes
- Logging complaints and Code of Conduct cases accurately on internal systems
- Maintaining trackers to monitor cases, actions, and deadlines
- Carrying out initial eligibility checks and escalating queries where needed
- Updating CRM systems with accurate and timely information
- Coordinating complaints panels, including scheduling via Microsoft Teams
- Liaising with internal and external stakeholders to confirm availability and attendance
- Preparing and distributing panel documentation
- Supporting panel meetings and ensuring records are maintained
- Managing and triaging a shared complaints inbox
- Supporting improvements to inbox processes and workflows
- Assisting with reporting, including quarterly updates on complaints activity
- Providing general admin support, including document management and case coordination
- Previous experience in an administrative role within a busy, service‑focused environment
- Strong organisational skills and the ability to manage multiple priorities
- High attention to detail, especially when handling sensitive or confidential information
- Confident using IT systems, including Microsoft Office, Teams, and CRM platforms
- Clear and professional communication skills
- A collaborative approach and willingness to support across the wider team
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Member Liaison & Complaints Support Officer in London employer: Tate Cambridge
Join a well-established professional membership organisation that values detail-oriented work and fosters a supportive, collaborative environment. With a commitment to employee growth and equal opportunities, this role offers the chance to make a meaningful impact while enjoying the flexibility of a hybrid working model in London. Experience a culture that prioritises professionalism and respect for individuality, making it an excellent place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Member Liaison & Complaints Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a role like the Member Liaison & Complaints Support Officer. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation and understand their values, especially around member support and complaints handling. We want you to show that you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Practice your communication skills. Since this role involves liaising with various stakeholders, being clear and professional is key. Try mock interviews with friends or family to get comfortable articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Member Liaison & Complaints Support Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Member Liaison & Complaints Support Officer role. Highlight your experience in administrative roles and any relevant skills that match the job description, like attention to detail and handling sensitive information.
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, give examples of how you've managed multiple priorities in previous jobs. We want to see how you keep things running smoothly, especially in busy environments!
Be Clear and Professional:When writing your application, use clear and professional language. This is key for a role that involves communication with internal and external stakeholders. Make sure your writing reflects the professionalism we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Tate Cambridge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Member Liaison & Complaints Support Officer. Familiarise yourself with the key tasks like logging complaints and maintaining trackers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of deadlines and ensure accuracy in your work, especially when handling sensitive information.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly and professionally. Given the importance of communication in this role, consider doing mock interviews with a friend or family member. Focus on being concise while still providing enough detail to showcase your experience and skills.
✨Familiarise Yourself with IT Systems
Brush up on your skills with Microsoft Office, Teams, and any CRM platforms you’ve used before. If you can, find out which specific systems the organisation uses and be prepared to discuss your proficiency with them. This will show that you're ready to hit the ground running.
