At a Glance
- Tasks: Be the friendly face of our business, delivering exceptional customer experiences every day.
- Company: Join a growing family-run business that values teamwork and customer service.
- Benefits: Enjoy a competitive salary, free parking, and opportunities for personal growth.
- Other info: Fast-paced role with exciting projects and a supportive team atmosphere.
- Why this job: Make a real impact by enhancing customer journeys in a dynamic environment.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 26000 - 27000 £ per year.
Customer Experience Administrator
£26k - £27k
Full time office based role
Free Parking
Location: Guildford
One a month travel to Luton office
Our client is a growing family-run business, focusing on providing exceptional customer service. They are now seeking an experienced Customer Experience Administrator to join a fast-paced team based in Guildford.
Your main duties will include:
- Being a key point of contact for both customers and colleagues, delivering an outstanding experience every time.
- Acting as the main day-to-day contact for customer and staff queries via email, phone, and in person.
- Helping manage and man reception, creating a welcoming and professional front-of-house experience where needed.
- Answering incoming phone calls and triaging incoming post efficiently.
- Maintaining office supplies and helping keep the office running smoothly.
- Supporting customers with queries relating to their inventory, collections, and deliveries.
- Assisting the sales team with inventory-related projects where needed.
- Working closely with the operations team, helping answer queries and ensuring the smooth operational running of the business.
- Supporting and helping execute internal projects, including initiatives to improve our customer journey and overall customer experience.
- Hosting and managing site visits and in-person interactions for customers.
- Collaborating closely with your teammates to drive exciting projects and business growth.
Essential Skills:
- You're a people person who loves creating positive experiences for customers and colleagues.
- You're a motivated self-starter, always curious and keen to grow.
- You're a strong communicator, confident working with both customers and team members.
- You're a solution finder - positive, proactive, and calm under pressure.
- You thrive in a fast-paced, team-driven environment, where every day brings something new.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Experience Specialist – Front Desk & Operations (Guildford) employer: Tate Cambridge
Join a thriving family-run business in Guildford, where exceptional customer service is at the heart of everything we do. We offer a supportive work culture that values teamwork and personal growth, alongside competitive benefits such as free parking and opportunities for professional development. As a Customer Experience Specialist, you'll play a vital role in creating positive experiences for our customers while enjoying a dynamic and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist – Front Desk & Operations (Guildford)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers and colleagues, make sure you can articulate your thoughts clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will demonstrate your proactive attitude and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Specialist – Front Desk & Operations (Guildford)
Some tips for your application 🫡
Show Your People Skills:Since this role is all about creating positive experiences, make sure to highlight your people skills in your application. Share examples of how you've gone above and beyond for customers or colleagues – we love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Customer Experience Specialist role.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you can contribute to our fast-paced team in Guildford.
Apply Early!:This position will be filled as soon as we find the right candidate, so don’t wait around! Apply through our website as soon as you can to ensure you don’t miss out on this exciting opportunity with us.
How to prepare for a job interview at Tate Cambridge
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in providing customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Experience Specialist, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you create positive experiences for both customers and colleagues.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult customer or a busy day at the front desk. Think through potential scenarios beforehand and practice your responses. This will demonstrate your problem-solving abilities and calmness under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, ongoing projects, or how they measure success in customer experience. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
