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- Tasks: Provide top-notch customer support and handle queries via phone, email, and web.
- Company: Join a dynamic team at a leading organisation focused on customer satisfaction and growth.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Gain valuable experience in customer service while contributing to a positive company culture.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
- Other info: This is a 3-month contract with opportunities for growth and development.
Customer Service Administrator
- £12.85ph
- 3 month contract
- Full time- 37 hours per week- Monday to Friday
- Office based- Mundells, Welwyn Garden City
In the role you will be providing professional support to the extensive customer base and a team of Customer Account Managers whilst reporting to the Customer Services Team Leader. You will be handling inbound and outbound telephone based customer queries on a daily basis with the goal of driving excellence in customer satisfaction and promoting the organisation while increasing the company\’s revenues through increased sales.
Main Areas of Responsibility
Your range of Customer Service and administrative duties will include;
* Providing excellent customer service on all enquiries via the telephone, email or the web-platform.
* Providing support on general customer matters and dealing with third party correspondence.
* Completing accurate and efficient input of sales orders within agreed SLA\’s and responding to delivery enquires.
* Communicating with the Customer Account Managers, buyers and other internal partners on customer order enquires.
* Assessing customer needs and making pro-active recommendations. Upsell and cross sell where possible
* Undertake a range of administrative duties, filing, faxing, scanning and photocopying and deal with all general matters including, correspondence, invoices and timesheets according to local procedures
* Occasional Reception cover during times of Sickness or Annual Leave.
Experience required:
* Strong customer service background,
* Confident in dealing with phone based customer enquiries across internal and external customers with the ability to multi task and prioritise resource to achieve the business goals.
* Competency in using and managing computer databases, call management systems and spreadsheets.
* An excellent telephone manner
* Demonstrates a good working knowledge across software packages such as Microsoft Office.
If you have the right skills for this role, apply today!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
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Customer Service Administrator employer: Tate Cambridge
Contact Detail:
Tate Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be supporting will not only help you answer customer queries more effectively but also demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your telephone skills. Since this role involves handling a lot of phone-based enquiries, consider role-playing common customer scenarios with a friend or family member to build your confidence and improve your communication style.
✨Tip Number 3
Brush up on your administrative skills. Since you'll be dealing with tasks like filing and managing databases, make sure you're comfortable using software like Microsoft Office and any call management systems that may be relevant.
✨Tip Number 4
Showcase your ability to upsell and cross-sell. Think of examples from your past experiences where you've successfully identified customer needs and made recommendations, as this will highlight your proactive approach to customer service.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant administrative skills. Use keywords from the job description, such as 'excellent customer service', 'telephone enquiries', and 'administrative duties' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle phone-based queries. Mention specific examples of how you've successfully managed customer interactions in the past.
Showcase Relevant Skills: In your application, emphasise your proficiency with software packages like Microsoft Office and your experience with call management systems. Highlight your ability to multi-task and prioritise tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at Tate Cambridge
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled difficult customer queries and turned them into positive experiences.
✨Demonstrate Your Communication Skills
Since the role involves a lot of phone-based communication, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend to refine your telephone manner.
✨Familiarise Yourself with the Company
Research the company and its products or services before the interview. Understanding their customer base and values will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Administrative Questions
Given the administrative duties involved, be ready to discuss your experience with databases, spreadsheets, and other software. You could even mention any specific tools you've used in the past to manage customer information effectively.
