At a Glance
- Tasks: Be the first point of contact, solving problems and delivering great service to customers.
- Company: Join a well-respected local authority in Bristol with a supportive team culture.
- Benefits: Earn £15.06 per hour, enjoy hybrid working after 3 months, and receive excellent training.
- Other info: Opportunities for career progression in a dynamic, people-focused environment.
- Why this job: Make a positive difference in the community while building a rewarding career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 15.06 - 15.06 £ per hour.
Customer Service Advisors £15.06 per hour Temporary to Fixed Term Contract after 3 months Central Bristol - with hybrid working available after 3 months Full Time - Monday - Friday between 08:30am-6:00pm
Are you someone who loves helping people, solving problems, and delivering great service every day? Tate is delighted to be partnering with a well-respected local authority in Bristol to recruit Customer Service Advisors for a fantastic opportunity starting on Tuesday 14th July. This is your chance to join a role where your support truly matters and where you can make a positive difference in the community.
What you'll be doing:
- As the first point of contact for customers, you'll be at the heart of delivering a professional, compassionate, and solutions-driven service over the phone.
- This is a varied and rewarding role where no two days are the same, and your ability to communicate clearly and confidently will make a real impact.
- Handling inbound and outbound calls with clarity and care
- Resolving complex complaints with empathy and professionalism
- Collaborating with internal teams to find the best outcomes for customers
- Maintaining accurate customer records and audit trails
- Providing administrative support to ensure smooth service delivery
Why apply?
You'll be joining a welcoming and supportive team that values development, collaboration, and great customer care. With excellent training and clear progression routes, this role offers the perfect next step for someone who enjoys working in a busy, people-focused environment and wants to build a long-term career.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Senior Customer Service Advisors in Bristol employer: Tate Cambridge
Tate is an excellent employer, offering a supportive and inclusive work environment in the heart of Central Bristol. With a strong focus on employee development, you will benefit from comprehensive training and clear progression routes, making this role ideal for those looking to build a meaningful career in customer service. The hybrid working model after three months adds flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisors in Bristol
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tate Cambridge.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tate Cambridge. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior Customer Service Advisors in Bristol
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tate Cambridge.
How to prepare for a job interview at Tate Cambridge
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tate Cambridge's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tate Cambridge offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
