At a Glance
- Tasks: Support customers affected by fraud, providing empathy and guidance during tough times.
- Company: Join a leading retail and commercial bank with a focus on customer care.
- Benefits: Earn £20.95 per hour, enjoy hybrid working, and receive paid training.
- Other info: Flexible hours, great team culture, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in a call centre and strong communication skills are essential.
The predicted salary is between 20.95 - 20.95 £ per hour.
Part Time Bradford 6 month Contract, starting 3rd August. Monday to Friday, including working every other Saturday. 25 hours per week at £20.95 per hour.
Tate are delighted to be working with a leading retail and commercial bank to recruit for a number of Part Time positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.
The Opportunity:
- You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it.
- You will be speaking with individuals who are currently a victim of fraud or have fallen victim to a scam.
- Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.
The key details:
- £20.95 per hour, paid via Umbrella
- Part Time: 25 hours per week
- 6 month contract
- Hybrid working, 3 days a week in the office. Office based in Bradford City Centre.
- Working 13:00pm - 18:00pm Monday to Friday.
- Working every other Saturday 10am - 15:00pm (weekday off in lieu)
- 3rd August start date!
What you will be doing:
- Supporting our clients' customers during vulnerable moments, when they most need it.
- Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
- Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
- Championing customer experience, delivering a personal touch tailored to the customer's needs.
- Showing empathy and understanding, focused on the right outcome.
- Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.
What we ask from you:
- Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
- Exceptional listening and communication skills with the ability to show empathy in a customer situation.
- Strong teamwork ethic and highly motivated.
- A real desire to go above-and-beyond for customers.
- Effective team working skills with a flexible, can-do approach to work.
- Ability to grow, adapt and change accommodating business needs and priorities.
Training:
If successful you will undergo paid training for a minimum of 6 weeks, at least 4 weeks of this will be onsite in the office every day Monday to Friday 1pm to 6pm. After which the role will then be Hybrid with office attendance of 3 days per week and working every other Saturday.
What next?
If you are interested in this position, then please apply today and if suitable one of our team will be in touch to discuss your application. Please note the start date for this role is Monday 3rd August.
Please Note: This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing. Please consider this before applying.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way.
Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Call Centre Advisor in Bradford employer: Tate Cambridge
Join a leading retail and commercial bank as a Call Centre Advisor in Bradford, where you will play a vital role in supporting customers during their most vulnerable moments. With a strong emphasis on empathy and understanding, our work culture fosters personal growth through comprehensive training and development opportunities. Enjoy the benefits of a competitive hourly rate, hybrid working arrangements, and a supportive team environment that values your contributions and prioritises customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor in Bradford
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Tate Cambridge often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Tate Cambridge.
We think you need these skills to ace Call Centre Advisor in Bradford
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Tate Cambridge and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Tate Cambridge. A little light-heartedness can go a long way!
How to prepare for a job interview at Tate Cambridge
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
