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- Tasks: Provide IT support for hardware and software at a manufacturing site.
- Company: Join Tata Technologies, a leader in product development and innovation.
- Benefits: Gain experience in a global company with opportunities for growth.
- Other info: Shift work required; occasional weekend shifts may be needed.
- Why this job: Be part of a team that ensures smooth operations in a dynamic environment.
- Qualifications: 1st line IT support experience and understanding of Microsoft applications.
The predicted salary is between 25000 - 32000 £ per year.
At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for an IT Support Technician to be based at our customer’s site in Halewood.
Our Digital Enterprise Solutions (DES) Department leverages extensive manufacturing know-how for enlightened enterprise systems. Our deep industry experience allows us to drastically reduce process time and effectively streamline business flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services.
The Role: IT support Technician required to support hardware, applications and software at a manufacturing site. You will work in a team making sure that applications are running and ok to ensure the efficient running of the plant. Note this role requires shift work. 40 hours Monday to Friday with three different shifts covering the 24 hours in a day. There will be an occasional requirement to work weekends.
Area of Responsibility:
- Provide first line support for both standard and non-standard devices
- Liaise with TTL teams and customer maintenance teams to plan and carry out repairs
- Fix bespoke software applications
- Upgrade software – carrying out the upgrade, informing user of any changes
- Replace hardware of faulty both standard and non-standard like barcode scanners, printers, handheld devices and touch monitors
- Assist with PC refresh activities
- Liaise with Network Team for connectivity related issues
- Floorwalking to support users
Knowledge / Experience:
- Experience of 1st line IT support
- Ideally worked in a manufacturing/production environment but not essential
- Understanding of Microsoft applications/software
- Understanding of computer networks
- Excellent communication skills
If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you. Tata Technologies: Engineering a better world.
Information Technology Support Technician in Solihull employer: Tata Technologies
Contact Detail:
Tata Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician in Solihull
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Tata Technologies on LinkedIn. You never know who might help you land that IT Support Technician role!
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support questions and practice your answers. Make sure you can talk about your experience with hardware and software troubleshooting, as well as your understanding of Microsoft applications. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific examples where you've fixed issues or improved processes in a previous role. This will demonstrate your ability to thrive in a manufacturing environment and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Tata Technologies and being part of their innovative team.
We think you need these skills to ace Information Technology Support Technician in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with first-line support and any relevant skills, like your understanding of Microsoft applications and computer networks. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background fits with our mission at Tata Technologies. We love seeing enthusiasm and a personal touch in applications.
Showcase Relevant Experience: If you've worked in a manufacturing or production environment, make sure to mention it! Even if you haven't, highlight any similar experiences that demonstrate your problem-solving skills and ability to work under pressure. We value practical experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Tata Technologies!
How to prepare for a job interview at Tata Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networks. Be ready to discuss your experience with first-line IT support and any specific tools or applications you've worked with. Tata Technologies will want to see that you can hit the ground running!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to fix bespoke software applications or replace faulty hardware. Being able to demonstrate your troubleshooting process will impress the interviewers.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must for this role, practice explaining technical concepts in simple terms. You might be asked to floorwalk and support users, so showing that you can communicate effectively will be key to your success.
✨Be Ready for Shift Work Questions
Since the role requires shift work, be prepared to discuss your flexibility and willingness to work different hours, including weekends. Showing that you're adaptable and ready to meet the demands of the job will make you stand out as a candidate.