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For Companies At a Glance
- Tasks: Lead and enhance PLM service operations, ensuring smooth IT service delivery.
- Company: Join Tata Technologies, a global leader in product development innovation.
- Benefits: Competitive salary, career growth, and a chance to work on cutting-edge projects.
- Why this job: Make a real impact in a dynamic environment focused on continuous improvement.
- Qualifications: Experience in IT service management and strong communication skills required.
- Other info: Opportunity to work with Agile methodologies and develop your professional skills.
The predicted salary is between 36000 - 60000 Ā£ per year.
About the Role
At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world's leading manufacturers. As part of our continuous growth, we are seeking a PLM Service Operations Manager to join our team in Gaydon, UK.
The PLM Service Operations Manager is responsible for overseeing the Incident, Problem, and Change Management teams, ensuring effective delivery of PLM capability services. This role ensures that PLM application service disruptions are minimized, problems are resolved promptly, and changes are implemented efficiently and effectively. The person will collaborate with various stakeholders to enhance service delivery and drive continuous improvement in IT service management processes. This role requires excellent communication skills and a deep understanding of ITIL processes to ensure efficient service delivery and customer satisfaction.
The customer team is responsible for the production operations of the PLM toolset, predominantly the 3DExperience, and is adapting the Agile methodology for its operations. In this role the person will be managing the service operations teams and will be working closely with other teammates and customer stakeholders.
Responsibilities
- Oversee the daily operations of the PLM service desk and support teams to ensure timely and effective resolution of incidents and service requests.
- Develop and implement strategies to improve user experience and satisfaction with customer services.
- Manage the ITSM toolset to ensure it supports the needs of the organization and aligns with ITIL best practices.
- Implement and manage ITIL-based processes for incident, problem, change, and service level management.
- Ensure processes are followed and continuously improved to enhance efficiency and effectiveness.
- Conduct regular reviews and audits of ITSM processes to ensure compliance and identify areas for improvement.
- Lead, mentor, and develop the PLM service operations team to ensure high performance and professional growth.
- Foster a culture of continuous improvement and customerācentric service delivery.
- Provide training and support to team members on ITIL processes and ITSM tools.
- Engage with business stakeholders to understand their needs and ensure services meet their requirements.
- Communicate effectively with stakeholders at all levels to provide updates on service performance and improvement initiatives.
- Work with other IDT teams to ensure seamless integration and coordination of PLM services.
- Monitor and report on service performance metrics, including KPIs, OKRs and SLAs.
- Conduct root cause analysis of incidents and problems to identify trends and recommend corrective actions.
- Provide regular reports to senior management on service performance, improvements, and strategic initiatives.
Experience
- Good experience in endāuser service management and/or PLM IT operations.
- Strong understanding and practical experience with ITIL framework and ITSM processes.
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Proven track record in enhancing user experience and improving IT service delivery.
- Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
- Strong analytical and problemāsolving skills.
- Ability to manage multiple priorities and projects in a fastāpaced environment.
- Familiarity with working in an Agile framework (e.g., Scrum, LESS, SAFe).
- Experience in Automotive/Aerospace/Manufacturing industries.
- ITIL certification.
- Experience in leading and managing IT service desk teams.
- Familiarity with project management methodologies (e.g., PMP, PRINCE2).
- Continuous learning mindset with a commitment to staying updated on industry trends and best practices in IT service management.
Domain/Tool Knowledge: Familiarity with Jira and Confluence. Exposure to Agile concepts and scaled agile approach.
Why Join Us
If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you. Tata Technologies: Engineering a better world.
Organisation will review applications and only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.
PLM Service Operations Manager employer: Tata Technologies
Contact Detail:
Tata Technologies Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land PLM Service Operations Manager
āØTip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in PLM and ITIL processes. This will help you tailor your answers and show that you're genuinely interested in the role.
āØTip Number 3
Practice common interview questions and scenarios related to service operations management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets seen. Plus, it shows youāre serious about joining our team at Tata Technologies.
We think you need these skills to ace PLM Service Operations Manager
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the PLM Service Operations Manager role. Highlight your experience with ITIL processes and service management, as well as any relevant achievements in enhancing user experience.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved service delivery or managed teams effectively, and donāt forget to express your passion for innovation!
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and demonstrate your ability to engage with stakeholders at all levels through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen on joining our team!
How to prepare for a job interview at Tata Technologies
āØKnow Your ITIL Inside Out
Since the role heavily relies on ITIL processes, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles and how they can enhance service delivery.
āØShowcase Your Communication Skills
This position requires excellent communication with various stakeholders. Prepare examples of how you've effectively communicated in previous roles, especially in resolving incidents or managing changes.
āØDemonstrate Your Problem-Solving Skills
Be prepared to discuss specific instances where you've identified problems and implemented solutions. Highlight your analytical skills and how you've used them to improve service delivery in a fast-paced environment.
āØFamiliarise Yourself with Agile Methodologies
As the team is adapting Agile methodologies, itās crucial to understand how Agile works. Be ready to talk about your experience with Agile frameworks and how they can be applied to enhance PLM service operations.
