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- Tasks: Provide IT support for hardware and software at a manufacturing site.
- Company: Join Tata Technologies, a leader in product development and innovation.
- Benefits: Gain experience in a global company with opportunities for growth.
- Other info: Shift work required; occasional weekend shifts may be needed.
- Why this job: Be part of a team that ensures smooth operations in a dynamic environment.
- Qualifications: 1st line IT support experience and understanding of Microsoft applications.
The predicted salary is between 25000 - 35000 £ per year.
At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for an IT Support Technician to be based at our customer’s site in Halewood.
Our Digital Enterprise Solutions (DES) Department leverages extensive manufacturing know-how for enlightened enterprise systems. Our deep industry experience allows us to drastically reduce process time and effectively streamline business flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services.
The Role:
IT Support Technician required to support hardware, applications and software at a manufacturing site. You will work in a team making sure that applications are running and ok to ensure the efficient running of the plant. Note this role requires shift work. 40 hours Monday to Friday with three different shifts covering the 24 hours in a day. There will be an occasional requirement to work weekends.
Area of Responsibility
- Provide first line support for both standard and non-standard devices
- Liaise with TTL teams and customer maintenance teams to plan and carry out repairs
- Fix bespoke software applications
- Upgrade software – carrying out the upgrade, informing user of any changes
- Replace hardware of faulty both standard and non-standard like barcode scanners, printers, handheld devices and touch monitors
- Assist with PC refresh activities
- Liaise with Network Team for connectivity related issues
- Floorwalking to support users
Knowledge / Experience
- Experience of 1st line IT support
- Ideally worked in a manufacturing/production environment but not essential
- Understanding of Microsoft applications/software
- Understanding of computer networks
- Excellent communication skills
If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you. Tata Technologies: Engineering a better world.
Information Technology Support Technician in Birmingham employer: Tata Technologies
Contact Detail:
Tata Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving skills and how you handle tech issues under pressure.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Information Technology Support Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially if you've worked with hardware and software in a manufacturing environment. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Whether it's in your CV or cover letter, demonstrate how you've effectively communicated with users or teams in past roles. We value clear and concise communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Tata Technologies
✨Know Your Tech
Make sure you brush up on your knowledge of hardware and software, especially those relevant to manufacturing environments. Be ready to discuss your experience with first-line IT support and any specific tools or applications you've worked with.
✨Showcase Your Communication Skills
Since you'll be liaising with various teams, it's crucial to demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms, as this will show that you can effectively support users on the floor.
✨Understand Shift Work
Be prepared to discuss your flexibility regarding shift work. Tata Technologies operates 24/7, so showing that you're willing to adapt to different shifts and occasional weekend work will make you a more attractive candidate.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about the types of challenges the IT Support Technician faces on-site or how the team collaborates with other departments. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.