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- Tasks: Provide top-notch customer service and manage data for smooth department operations.
- Company: Join Tata Steel, a trusted name in manufacturing since 1947.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Why this job: Be part of a busy team and make a real difference in customer satisfaction.
- Qualifications: 2+ years in customer service, strong IT skills, and a problem-solving mindset.
- Other info: Driving licence required; training on bespoke systems provided.
The predicted salary is between 30000 - 42000 £ per year.
Tata Steel are seeking a Customer Service Representative to join their team on a temporary basis. The Trostre site is responsible for manufacturing tonnes of tinplate per annum and has been in Llanelli since 1947. The successful applicant will be an approachable individual with good IT literacy and who excels at providing customer service, managing data and coordinating activities to ensure the smooth operation of the department daily.
Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? A driving licence and access to your own vehicle is required due to the nature of the works.
Responsibilities:- Previous experience within a customer facing administrative role (2+ years)
- Computer literacy (training will be provided on bespoke systems)
- Previous office environment experience
- Strong written and verbal communication
- High attention to detail
- Previous experience working with numerical data and conducting data entry
- Confidence in problem solving and handling complaints
- Ability to work in a fast-paced environment
- Good knowledge of UK Health and Safety legislation
Customer Service Representative - Tata Steel, Trostre in Llanelli employer: Tata Steel
Contact Detail:
Tata Steel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Tata Steel, Trostre in Llanelli
✨Tip Number 1
Get to know the company! Research Tata Steel and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle specific situations, like complaints or data management issues. This will boost your confidence and prepare you for those tricky interview questions.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what it’s like to work at Tata Steel and what they look for in a candidate. Plus, it might just give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way in landing that Customer Service Representative role.
We think you need these skills to ace Customer Service Representative - Tata Steel, Trostre in Llanelli
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and IT skills. We want to see how you’ve excelled in previous roles, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Representative role at Tata Steel. Be personable and let your enthusiasm for the position come through.
Showcase Your Attention to Detail: In a fast-paced environment like ours, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tata Steel
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to share examples of how you've handled difficult situations or complaints in the past. Tata Steel will want to see that you can keep a cool head and provide excellent service, even under pressure.
✨Show Off Your IT Skills
Since the role requires good IT literacy, make sure you highlight any relevant software or systems you've used before. If you’ve worked with data entry or administrative tools, be prepared to discuss your experience and how it can benefit the team at Tata Steel.
✨Demonstrate Team Spirit
Tata Steel is looking for someone who can be an asset to a busy team. Think of examples where you’ve collaborated with others to achieve a common goal. Show them that you’re not just a lone wolf but someone who thrives in a team environment.
✨Be Ready for Fast-Paced Questions
Expect questions about how you handle fast-paced environments. Prepare to discuss times when you had to juggle multiple tasks or manage your time effectively. This will show that you can keep up with the demands of the role and contribute to the smooth operation of the department.
