At a Glance
- Tasks: Lead a dynamic team to manage Oracle Fusion applications and ensure top-notch service delivery.
- Company: Join TCS, a purpose-driven company transforming businesses and communities.
- Benefits: Enjoy competitive pay, health perks, and extensive training resources.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in the public sector while developing your career.
- Qualifications: Experience with Oracle Service Delivery and strong leadership skills required.
The predicted salary is between 36000 - 60000 € per year.
Location: Northern Ireland, UK
Contract: Permanent
Mode of Working: Hybrid
Are you looking to leverage your skills in the Public sector? We have a great opportunity for you – Service Delivery Manager!
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.
The Role:
The Service Delivery Manager will play a pivotal role in the support of the live service encompassing the Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules. This individual will oversee the transition to go-live, oversee and agree the acceptance into service process, lead on the service operating model creation and lead a team of onshore and offshore resources, managing service reporting requirements and ITIL process adherence, and ensuring the successful delivery of the client managed service.
Your responsibilities:
- Team Leadership: Lead and manage the in-life managed services team comprising both onshore and offshore resources to provide service support to the end-to-end solution stack which encompasses Oracle Fusion applications. Provide guidance, set priorities, and ensure adherence to the managed service SLAs and contractual parameters.
- Service Strategy: Accountable for defining the strategy and plan for the future live service, including the Service Operating Model, Acceptance into Service, and Service Catalogue.
- Stakeholder Management: Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.
- Governance and Service Reporting: Experience in establishing service governance to encompass service structure, organisation design, business relationship management, business service planning, and service level management.
- Risk Management and Issue/Problem Resolution: Experience in risk management, incident analysis, and proactive problem management. Ability to lead the team and client on resolving cross-service problems.
Your Profile:
Essential skills/knowledge/experience:
- Strong experience as an Oracle Service Delivery Manager;
- Desirable to have experience in at least one if not more of: Oracle Fusion ERP, HCM, Payroll, SCM modules, Oracle Integration Cloud (OIC), Oracle Cloud Infrastructure (OCI), Oracle PaaS services, experience with Oracle reporting and analytics.
- Proven experience managing live large-scale Oracle Fusion implementations.
- Experience in UK public sector / NHS or similarly complex regulated environments.
- Strong understanding of Release Management, Change Management, Environment Management, Configuration and Cost Management.
Rewards & Benefits:
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing:
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Next Steps:
Application Process: Online application: You can apply directly through LinkedIn/by uploading your CV. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Service Delivery Manager in Wolverhampton employer: Tata Consultancy Services
TCS is an exceptional employer, offering a dynamic work environment in Northern Ireland where you can make a meaningful impact in the public sector. With a strong focus on employee growth, TCS provides extensive training resources, competitive benefits including health care and wellness initiatives, and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at TCS or similar companies. A friendly chat can open doors and give you insights that might just help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by researching TCS and its projects. Understand their service delivery model and think about how your experience with Oracle Fusion can add value. We want to see you shine, so show us how you can make an impact!
✨Tip Number 3
Practice your responses to common interview questions, especially around team leadership and stakeholder management. We love candidates who can articulate their experiences clearly and confidently, so get those answers polished!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on the radar as they make their decision.
We think you need these skills to ace Service Delivery Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with Oracle Fusion applications and any relevant public sector work. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality come through.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff that showcases your skills and experiences.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at TCS.
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Oracle Inside Out
Make sure you brush up on your knowledge of Oracle Fusion applications, especially HCM, Payroll, ERP, and SCM modules. Familiarise yourself with the key reporting tools like OTBI and BI Publisher, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading teams both onshore and offshore. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to set priorities and ensure adherence to SLAs.
✨Master Stakeholder Management
Be ready to discuss your experience in collaborating with diverse stakeholders. Think of specific instances where you've maintained open lines of communication and managed expectations effectively, as this is crucial for the role.
✨Prepare for Governance and Risk Questions
Expect questions around service governance and risk management. Brush up on your experience with incident analysis and proactive problem management, and be prepared to share how you've resolved cross-service issues in the past.
