At a Glance
- Tasks: Lead service management in a dynamic Pharma/Life Sciences R&D environment.
- Company: Join TCS, a purpose-led transformation company making a real impact.
- Benefits: Enjoy competitive salary, health care, and extensive training resources.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a difference while working on mission-critical applications.
- Qualifications: Experience in service management and strong decision-making skills required.
The predicted salary is between 54000 - 66000 £ per year.
Role: Service Manager
Job Type: Permanent
Location: Stevenage, UK
Number of hours: 40 hours per week – full time
Are you looking to leverage your skills in Pharma/Life Sciences R&D environment? We have a great opportunity for you – Service Manager!
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Opportunity to work with a Leading Pharma Major working in Research and Development Tech with mission critical solution. Key contact between the IT and Business stakeholders.
The Role: This role operates within a highly regulated GxP Pharma / Life Sciences R&D environment, supporting mission‑critical applications that enable research, clinical processes. The role has a direct impact on compliance with global regulatory standards (e.g., GxP/CSV), ensuring system reliability, and uninterrupted delivery of ongoing innovation initiatives. The role sits within a high-pressure environment with significant responsibility for meeting service expectations, managing change, delivering against SLAs, and driving continual service improvement. A strong technical understanding is essential to navigate complex platforms, manage operational risks, and make informed decisions. Balancing service stability with evolving business demands requires resilience, sound judgement, and effective stakeholder management.
Your responsibilities:
- Good Service Management skill with ITIL experience
- Primary point of contact for all stakeholders.
- Own and improve application portfolio Service Management, Operations, Telemetry and Observability, and Change Management processes.
- Experience of managing 24x7 mission critical application
- Lead Daily Stand-Up (DSU) meetings with customer and drive operational governance.
- Review and approve all changes across Data, Infrastructure, Application, and Platform changes.
- Major Incident (MI) decision-maker and escalation point.
- Chair weekly operational reviews with partners, vendors, and other teams to review incidents, risks, and RCA outcomes.
- Drive service excellence, operational stability, and continuous improvement initiatives.
- Manage resource allocation, onboarding, capability development, and training plans.
- Accountable for the oversight of complex technical landscapes spanning infrastructure, databases, and system integrations, ensuring service stability and timely issue resolution.
Your Profile:
Essential skills/knowledge/experience:
- Strong decision-making skills, with the ability to make timely and informed operational decisions across complex technical landscapes.
- Technical Problem-Solving skill (Infrastructure, DB, Integration).
- Cross-Functional team management.
- Agile Delivery & Azure DevOps Proficiency
- Pharma / Life Science Domain Compliance Experience
- Risk, Issue & Delivery Management
- Stakeholder Management
Desirable skills/knowledge/experience:
- Solution Understanding & Integration Mindset
- High-Pressure Delivery & Resilience
- Technical background in Java, Azure, and Cloud technologies
Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing: Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Next Steps: Application Process (optional)
- Online application: You can apply directly through LinkedIn/ by uploading your CV.
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Service Manager in Watford employer: Tata Consultancy Services
Tata Consultancy Services in Birmingham is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salary packages, comprehensive health care, and extensive training resources, employees are empowered to grow their skills and advance their careers in a supportive environment. Join TCS to be part of a forward-thinking team dedicated to optimising warehouse operations and delivering impactful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Watford
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Tata Consultancy Services. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Tata Consultancy Services.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Tata Consultancy Services. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Tata Consultancy Services is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Service Manager in Watford
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Tata Consultancy Services!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Tata Consultancy Services that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Tata Consultancy Services!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Tata Consultancy Services, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Tata Consultancy Services
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Tata Consultancy Services that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Tata Consultancy Services’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
