At a Glance
- Tasks: Manage and optimise UKG Pro WFM solutions for retail operations.
- Company: Join Tata Consultancy Services, a top employer in the UK.
- Benefits: Competitive salary, health care, training resources, and wellness initiatives.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of transformative workforce planning and make a real impact.
- Qualifications: Experience with UKG Pro WFM, strong communication, and analytical skills.
The predicted salary is between 45000 - 55000 € per year.
Be part of large-scale retail workforce transformation initiatives using UKG Pro WFM solutions. Drive intelligent workforce planning with advanced scheduling, forecasting, and labour optimisation. Collaborate with business leaders to improve operational efficiency and compliance across multiple retail locations.
This role focuses on managing and optimizing UKG Pro Workforce Management (WFM) solutions across retail operations, with a strong emphasis on advanced scheduling, forecasting, and workforce budgeting. The individual will support business-critical workforce processes by ensuring accurate system configuration, enabling data-driven decision-making, and improving labor cost efficiency. The role involves working closely with store operations, HR, payroll, and IT teams to enhance workforce productivity, ensure compliance, and deliver continuous system improvements.
Your responsibilities
- Configure and maintain UKG Pro WFM modules including Scheduling, Absence, and Forecasting
- Manage advanced scheduling and workforce forecasting to enable efficient labor planning and budgeting
- Ensure accurate employee data management across all locations (hire-to-retire lifecycle)
- Support timekeeping, scheduling, and labor tracking for multi-location retail operations
- Ensure adherence to labor laws, compliance policies, and shift regulations
- Develop and deliver operational and payroll reports using UKG Pro WFM reporting tools
- Provide insights into labor costs, staffing levels, and workforce trends to support decision-making
- Troubleshoot system issues and coordinate with UKG support teams for resolution
- Identify and implement process improvements to optimize workforce efficiency and system usage
- Deliver end-user training and ongoing support to managers, HR teams, and business users
Your Profile
- Strong experience with UKG Pro Workforce Management (WFM)
- Advanced Scheduling & Forecasting modules
- Budgeting & labor planning
- TeleStaff module
- Experience with ADP Workforce Manager (as alternative)
- Strong understanding of retail workforce operations
- Knowledge of timekeeping, scheduling, and labor compliance
- Strong reporting and analytics capabilities within UKG Pro
- Ability to manage high-volume workforce data with accuracy
- Experience working in multi-location / shift-based environments
- Excellent communication and stakeholder management skills
- Experience in retail or large-scale workforce environments
- Exposure to labor cost optimization and workforce analytics
- Familiarity with UK labor laws and compliance requirements
- Experience supporting system integrations and upgrades
- Strong documentation and process standardization skills
Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Please email us at UKI.recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
UKG Pro WFM Specialist employer: Tata Consultancy Services
Tata Consultancy Services (TCS) is an exceptional employer, recognised as a Top Employer in the UK and globally, offering competitive salary packages alongside comprehensive benefits such as pension, healthcare, and extensive training resources. With a strong commitment to diversity, inclusion, and employee wellbeing, TCS fosters a collaborative work culture that encourages personal and professional growth, making it an ideal place for individuals seeking meaningful and rewarding careers in workforce management.
StudySmarter Expert Advice🤫
We think this is how you could land UKG Pro WFM Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and workforce management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching UKG Pro WFM solutions and the latest trends in workforce management. Show that you’re not just familiar with the tools, but that you’re passionate about optimising workforce efficiency.
✨Tip Number 3
Practice your communication skills! Since this role involves collaborating with various teams, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace UKG Pro WFM Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the UKG Pro WFM Specialist role. Highlight your experience with advanced scheduling, forecasting, and budgeting, as well as any relevant skills in workforce management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about workforce management and how your background aligns with our needs. We love seeing enthusiasm and a clear understanding of the role.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to optimise workforce efficiency and manage high-volume data. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Let’s get started on this journey together!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your UKG Pro WFM Inside Out
Make sure you’re well-versed in the UKG Pro Workforce Management solutions, especially the Advanced Scheduling and Forecasting modules. Brush up on how these tools can optimise labour costs and improve operational efficiency, as you'll likely be asked to demonstrate your understanding of their application in real-world scenarios.
✨Showcase Your Retail Experience
Highlight any previous experience you have in retail workforce operations. Be ready to discuss specific examples where you've managed high-volume workforce data or improved scheduling processes. This will show that you understand the unique challenges of multi-location environments.
✨Prepare for Compliance Questions
Since compliance is a big part of this role, be prepared to answer questions about UK labour laws and how they impact workforce management. Familiarise yourself with relevant regulations and think of examples where you ensured compliance in past roles.
✨Demonstrate Your Analytical Skills
Expect to discuss your reporting and analytics capabilities within UKG Pro. Prepare to share how you've used data to drive decision-making or improve labour cost efficiency. Having concrete examples will help you stand out as a candidate who can leverage data effectively.
