Service Manager in Stevenage

Role: Service Manager

Job Type: Permanent

Location: Stevenage, UK

Number of hours: 40 hours per week – full time

Are you looking to leverage your skills in Pharma/Life Sciences R&D environment? We have a great opportunity for you – Service Manager!

Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Opportunity to work with a Leading Pharma Major working in Research and Development Tech with mission critical solution. Key contact between the IT and Business stakeholders.

The Role: This role operates within a highly regulated GxP Pharma / Life Sciences R&D environment, supporting mission‑critical applications that enable research, clinical processes. The role has a direct impact on compliance with global regulatory standards (e.g., GxP/CSV), ensuring system reliability, and uninterrupted delivery of ongoing innovation initiatives. The role sits within a high-pressure environment with significant responsibility for meeting service expectations, managing change, delivering against SLAs, and driving continual service improvement. A strong technical understanding is essential to navigate complex platforms, manage operational risks, and make informed decisions. Balancing service stability with evolving business demands requires resilience, sound judgement, and effective stakeholder management.

Your responsibilities:

• Good Service Management skill with ITIL experience
• Primary point of contact for all stakeholders.
• Own and improve application portfolio Service Management, Operations, Telemetry and Observability, and Change Management processes.
• Experience of managing 24x7 mission critical application
• Lead Daily Stand-Up (DSU) meetings with customer and drive operational governance.
• Review and approve all changes across Data, Infrastructure, Application, and Platform changes.
• Major Incident (MI) decision-maker and escalation point.
• Chair weekly operational reviews with partners, vendors, and other teams to review incidents, risks, and RCA outcomes.
• Drive service excellence, operational stability, and continuous improvement initiatives.
• Manage resource allocation, onboarding, capability development, and training plans.
• Accountable for the oversight of complex technical landscapes spanning infrastructure, databases, and system integrations, ensuring service stability and timely issue resolution.

Your Profile:

Essential skills/knowledge/experience:

• Strong decision-making skills, with the ability to make timely and informed operational decisions across complex technical landscapes.
• Technical Problem-Solving skill (Infrastructure, DB, Integration).
• Cross-Functional team management.
• Agile Delivery & Azure DevOps Proficiency
• Pharma / Life Science Domain Compliance Experience
• Risk, Issue & Delivery Management
• Stakeholder Management

Desirable skills/knowledge/experience:

• Solution Understanding & Integration Mindset
• High-Pressure Delivery & Resilience
• Technical background in Java, Azure, and Cloud technologies

Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing: Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

Next Steps: Application Process (optional)

• Online application: You can apply directly through LinkedIn/ by uploading your CV.
• Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
• Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
• HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!

Join us and do more of what matters. Apply online now.