At a Glance
- Tasks: Lead the design and evolution of enterprise-scale ServiceNow platforms.
- Company: Join Tata Consultancy Services, a top employer in the UK.
- Benefits: Competitive salary, health care, life assurance, and extensive training resources.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact by driving platform innovation and optimising performance.
- Qualifications: Proven experience in ServiceNow architecture and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Are you looking to lead the design and evolution of enterprise-scale ServiceNow platforms? We have an exciting opportunity for you!
The Role
As a ServiceNow Platform Architect, you will be responsible for defining and governing the overall ServiceNow platform architecture, strategy, and roadmap across the organisation. You will design scalable, secure, and high‑performing solutions aligned with enterprise standards, while driving platform innovation and ensuring effective governance, integration, and performance optimisation.
Key Responsibilities
- Lead the design and delivery of end‑to‑end ServiceNow solutions across modules such as ITSM, ITOM, ITBM, ITAM, HRSD, and IRM.
- Define and maintain the ServiceNow architecture roadmap aligned with business and enterprise objectives.
- Collaborate with stakeholders to translate business requirements into scalable technical solutions.
- Leverage ServiceNow AI capabilities, including Now Assist and intelligent workflows, to enhance platform value.
- Architect integrations between ServiceNow and external systems such as AWS, Azure, Salesforce, and other enterprise platforms.
- Provide technical leadership to development teams, ensuring adherence to best practices and coding standards.
- Optimise platform performance, scalability, and cost efficiency through effective design and configuration.
- Establish governance frameworks covering data management, access controls, and platform configurations.
- Act as a trusted advisor, providing recommendations on ServiceNow capabilities, automation, and architecture.
- Lead platform upgrades, patching, and enhancement activities with minimal operational impact.
- Produce architecture documentation, including solution designs, workflows, and implementation guidelines.
Your Profile
- Proven experience in ServiceNow architecture, design, and implementation.
- Strong expertise across ServiceNow modules such as ITSM, ITOM, ITAM, IRM, and CMDB.
- Deep understanding of ServiceNow platform architecture, design patterns, and best practices.
- Strong experience integrating ServiceNow with enterprise systems using REST, SOAP, OAuth2, JWT, and MID Server.
- Experience designing scalable solutions and optimising CMDB structures and platform performance.
- Strong knowledge of ServiceNow deployment processes, update sets, version control, and governance frameworks.
- Experience delivering large‑scale ServiceNow programmes in Agile environments.
- Strong leadership, stakeholder management, and communication skills.
- ServiceNow Certified Technical Architect (CTA) or equivalent certification.
- Experience working with cloud platforms such as AWS, Azure, or Salesforce ecosystems.
- Exposure to AI and automation capabilities within ServiceNow.
- Experience leading enterprise‑wide ServiceNow platform transformation programmes.
Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Please email us at UKI.recruitment@tcs.com if you would like to opt in. If you are an applicant who needs adjustments to the application process or interview, please contact at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 020 3155 2100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
