Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to manage Oracle Fusion applications and ensure top-notch service delivery.
- Company: Join Tata Consultancy Services, a purpose-driven transformation company making a real impact.
- Benefits: Enjoy competitive salary, health care, training resources, and wellness initiatives.
- Why this job: Be part of innovative projects that transform businesses and communities worldwide.
- Qualifications: Experience in Oracle Service Delivery Management and strong leadership skills required.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 60000 - 75000 £ per year.
We have a great opportunity for you – Service Delivery Manager! TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Service Delivery Manager will play a pivotal role in the support of the live service encompassing the Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. This individual will oversee the transition to go-live, oversee and agree the acceptance into service process, lead on the service operating model creation and lead a team of onshore and offshore resources, managing service reporting requirements and ITIL process adherence, and ensuring the successful delivery of the client managed service.
Lead and manage the in-life managed services team comprising both onshore and offshore resources to provide service support to the end to end solution stack which encompasses Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. Provide guidance, set priorities, and ensure adherence to the managed service SLAs and contractual parameters.
Service Strategy- Accountable for defining the strategy and plan for the future live service, to include:
- Service Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
- Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation.
- Service Catalogue: Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake.
Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.
Governance and Service ReportingExperience in establishing service governance to encompass:
- Service structure
- Business Relationship Management
- Business Service Planning
- Service Level Management
Experience in risk management. Experience in incident analysis and proactive problem management. Ability to lead the team and client on resolving cross service problems.
Strong experience as an Oracle Service Delivery Manager:- Oracle Fusion ERP, HCM, Payroll, SCM modules
- Oracle Integration Cloud (OIC)
- Oracle Cloud Infrastructure (OCI)
- Oracle PaaS services
- Experience with Oracle reporting and analytics
Proven experience managing live large-scale Oracle Fusion implementations.
- Release Management
- Change Management
- Environment Management
- Configuration and Cost Management
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. If you are an applicant who needs any adjustments to the application process or interview, please contact us to request an adjustment.
Online application: In case you wish to submit your application via another format like audio/video, please contact us. This will be a level 1 interview with the project team, it can be via video or in-person. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. Apply online now.
Senior Service Delivery Manager - Permanent in Southampton employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager - Permanent in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research TCS and their projects, especially around Oracle Fusion applications. Show them you’re not just another candidate but someone who genuinely understands their mission and can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience with service delivery management and how you’ve tackled challenges in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the TCS team. So, get that application in and let’s make it happen!
We think you need these skills to ace Senior Service Delivery Manager - Permanent in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Delivery Manager role. Highlight your experience with Oracle Fusion applications and any relevant service delivery management skills that align with what TCS is looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved service delivery or managed successful projects.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We want to see your qualifications and experience without wading through unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Oracle Inside Out
Make sure you brush up on your knowledge of Oracle Fusion applications, especially HCM, Payroll, ERP, and SCM modules. Familiarise yourself with the key reporting tools like OTBI and BI Publisher, as these will likely come up during your interview.
✨Showcase Your Service Delivery Experience
Prepare to discuss your previous experience managing live large-scale Oracle Fusion implementations. Be ready to share specific examples of how you've led teams, managed SLAs, and ensured adherence to ITIL processes.
✨Engage in Stakeholder Management Scenarios
Think of examples where you've successfully collaborated with clients and third-party suppliers. Highlight your communication skills and how you've managed expectations and provided updates on service improvements.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss your approach to risk management and incident analysis. Share instances where you've proactively resolved issues and led teams through cross-service problems, showcasing your leadership abilities.