SME AIMS

This role is part of a managed service that will be providing critical frontline assistance for airline flight and crew management systems. You will be the AIMS application expert/consultant with a balanced knowledge of flight and crew operations standards, working closely with the business team based at the Operations Control Centre (OCC) for a major UK airline, and will be instrumental in providing technology support in day-to-day airline operations.

Our customer operates in a complex, fast-paced aviation environment where effective crew scheduling and flight planning are critical to operational success. You will work onsite alongside OCC stakeholders and application vendors, helping resolve real-time functional and technical issues and enabling smoother disruption recovery, crew compliance, and flight continuity. This is a high-visibility role with direct operational impact, offering exposure to global airline operations and next-gen workforce management technologies.

You will also be responsible for building a structured knowledge base for the AIMS application and its underlying business processes, while mentoring and grooming the wider support team to progressively expand their coverage and capabilities.

Your responsibilities:

• Act as SME and first point of contact for all AIMS-related support issues raised by the Flight Ops and Crewing business teams.
• Provide hands-on functional support on AIMS modules like but not limited to Rostering, Pairing, Crew Tracking, Training, and Flight Scheduling.
• Liaise with AIMS vendor and internal IT support groups for issue resolution and enhancements.
• Troubleshoot and analyse data issues, missing feeds, or integration faults involving AIMS and downstream systems (e.g. HR, Payroll, Ops Systems).
• Support business users from an application support standpoint with day-to-day activities in OCC.
• Maintain knowledge base and documentation for issue patterns, standard procedures, and change logs.
• Develop structured documentation for AIMS business processes and train support teams to extend service coverage effectively.
• Support testing and validation for new features, releases, or configuration changes in coordination with business stakeholders.
• Collaborate with functional teams to identify improvement opportunities in crew and flight planning processes.
• Provide out-of-hours or on-call support during major incidents, crew disruption events, or key operational windows.
• Maintain data integrity and ensure compliance with airline policies and regulatory frameworks.

Your Profile

Essential skills/knowledge/experience:

• In-depth functional knowledge of the AIMS application, particularly modules related to crew scheduling, rostering, training, and flight ops.
• Understanding of airline operations, including crew planning standards, regulatory compliance, and flight disruption handling.
• Experience working with or supporting users in an Operations Control Centre (OCC) or similar real-time environment.
• Ability to liaise effectively between business users, IT teams, and software vendors.
• Strong troubleshooting and analytical skills for application and data-level issues.
• Familiarity with integration landscapes involving crew/flight data from upstream or downstream systems.
• Excellent communication and documentation skills.
• Strong stakeholder management, with a proactive attitude toward operational support.
• Experience working in a General Shift with 24x7 critical support environment.
• Exposure to incident and change management frameworks (e.g. ITIL).

Desirable skills/knowledge/experience:

• Prior experience in supporting AIMS for a commercial airline.
• Familiarity with crew compliance regulations (e.g. FTL, EASA, CAA).
• Understanding of airline disruption recovery processes and crew recovery planning.
• Knowledge of integration with HRMS, payroll, and training systems.
• Experience with reporting or dashboard tools used alongside AIMS.
• Hands-on SQL or ability to interpret application logs for diagnostics.
• Experience working with remote or offshore support teams.
• Exposure to project or UAT cycles for airline ops systems.

Rewards & Benefits:

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.

Next Steps:

Application Process

• Online application: You can apply directly through LinkedIn/by uploading your CV.
• Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
• Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
• HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Join us and do more of what matters. Apply online now.