At a Glance
- Tasks: Analyse business needs and create effective ServiceNow solutions in a dynamic environment.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Enjoy competitive salary, health care, training resources, and wellness initiatives.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of innovative projects that shape the future of technology and business.
- Qualifications: Experience in ServiceNow or ITSM environments with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you looking to apply your expertise in ServiceNow business and functional analysis within a dynamic enterprise environment? We have an exciting opportunity for you - ServiceNow Business / Functional Analyst!
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role
As a ServiceNow Business / Functional Analyst, you will be responsible for analysing business requirements and translating them into effective ServiceNow solutions. You will work closely with stakeholders to support configuration, governance, and data management activities while ensuring alignment with ITIL processes and enterprise standards.
Your responsibilities
- Gather, analyse, and document business and functional requirements for ServiceNow solutions.
- Manage and support ServiceNow operations, including incidents, service requests, and change requests.
- Monitor data quality and resolve identified issues to ensure data accuracy and consistency.
- Support and design governance processes, including user access, roles, and approval workflows.
- Maintain and manage data governance practices within the ServiceNow platform.
- Collaborate with stakeholders through regular interactions to understand and address business needs.
- Ensure alignment with ITIL processes, including incident, service request, and change management.
- Support configuration and optimisation of ServiceNow data models and workflows.
Your Profile
Essential skills/knowledge/experience:
- Strong relevant work experience in ServiceNow or ITSM environments.
- Experience working as a ServiceNow Administrator or in a similar functional role.
- Strong understanding of the Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
- Understanding of Configuration Items and their relationships within ServiceNow.
- Good knowledge of ServiceNow platform architecture and technical workflows.
- Strong understanding of ITIL and ITSM processes.
- Basic knowledge of PL/SQL.
- Strong communication skills, with the ability to work closely with customers and stakeholders.
- Experience in banking or financial services is preferred but not mandatory.
Desirable skills/knowledge/experience:
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Effective time management and organisational skills.
- Ability to work in fast-paced project environments.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Next Steps: Application Process
- Online application: You can apply directly through LinkedIn/ by uploading your CV.
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Join us and do more of what matters. Apply online now.
Functional Analyst in Slough employer: Tata Consultancy Services
Tata Consultancy Services (TCS) is an exceptional employer, offering a vibrant work culture that prioritises diversity, inclusion, and employee wellbeing. With competitive salary packages, extensive training resources, and opportunities for career growth within a global organisation, TCS empowers its employees to make a meaningful impact through innovative projects in a dynamic enterprise environment.
StudySmarter Expert Advice🤫
We think this is how you could land Functional Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at TCS or have experience with ServiceNow. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL and ServiceNow knowledge. Be ready to discuss how you've tackled similar challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as a Functional Analyst, you'll be working closely with stakeholders. Practice explaining complex concepts in simple terms to demonstrate your ability to connect with others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining TCS and making an impact that matters.
We think you need these skills to ace Functional Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Functional Analyst role. Highlight your experience with ServiceNow and ITSM processes, and don’t forget to showcase your analytical skills. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Relevant Experience:When filling out your application, be sure to highlight any relevant projects or roles you've had in the past. We’re looking for specific examples of how you've tackled challenges in ServiceNow or similar environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the platform's architecture, ITIL processes, and how to manage incidents and service requests. Being able to discuss specific functionalities and how they align with business needs will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and analytical abilities. Think of examples from your past experience where you've successfully gathered requirements or resolved data quality issues. This will demonstrate your practical understanding of the role and your ability to apply your knowledge effectively.
✨Showcase Your Communication Skills
As a Functional Analyst, you'll need to work closely with stakeholders. Be prepared to discuss how you've effectively communicated complex information in the past. Highlight any experiences where you've collaborated with teams to shape solutions, as this will illustrate your interpersonal skills and ability to engage with clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how the company measures success in this role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
