At a Glance
- Tasks: Own and optimise customer journeys, ensuring a seamless experience across products.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be the voice of the customer and drive innovative solutions in a dynamic environment.
- Qualifications: Experience in Banking, Customer Journey, and Agile methodologies required.
The predicted salary is between 54450 - 66550 £ per year.
Are you looking to leverage your skills in BFSI cloud? We have a great opportunity for you – Customer Journey Manager (Business Analyst)!
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Customer Journey Manager (CJM) is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer-centric experience.
Key Responsibilities:- End-to-end journey thinking – experience of mapping & designing customer journeys, able to see beyond individual touchpoints and optimise the complete customer experience.
- Empathy and customer advocacy – champions the customer perspective in discussions and decision-making.
- Systems and process mindset – understands how people, processes, technology and policy interact across the journey.
- Collaboration and influence – works effectively across product, design, operations, technology and business teams to drive change.
- Customer and market research – proactively identifies competitor journeys which we could learn from, tests improvements with customers. Is creative & disruptive in their thinking about how we solve customer problems.
- Product Owners, Engineers, Integrators
- Platform Leads (BPL / TPL)
- Business Stakeholders / SMEs
CJMs provide inputs and outputs used by delivery teams for planning and execution.
Required Skills & Experience:- Strong experience working in Banking and Payment sector
- Strong experience in Customer Journey / Business Analysis / Product roles
- Proven ability to design end-to-end customer journeys
- Experience working in Agile (Scrum / SAFe) environments
- Strong stakeholder management and communication skills
- Ability to translate business needs into technical delivery inputs
- Experience in Banking / Financial Services
- Journey mapping & process modelling tools (Visio/Figma)
- Agile tools (JIRA, Confluence)
- Data-driven analysis and problem solving
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Customer Journey Manager (Business Analyst) in Slough employer: Tata Consultancy Services
Tata Consultancy Services in Birmingham is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salary packages, comprehensive health care, and extensive training resources, employees are empowered to grow their skills and advance their careers in a supportive environment. Join TCS to be part of a forward-thinking team dedicated to optimising warehouse operations and delivering impactful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager (Business Analyst) in Slough
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Tata Consultancy Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Journey Manager (Business Analyst) in Slough
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Tata Consultancy Services.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Tata Consultancy Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Tata Consultancy Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Tata Consultancy Services.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Tata Consultancy Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Tata Consultancy Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
