Job Type: Permanent Number of hours: 40 hours per week – full time Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Build strong relationships with a diverse range of stakeholders. Gain access to endless learning opportunities. Work closely with the range of teams within the business to bring products to life. The Role We are seeking an experienced SIAM Lead to drive end-to-end service integration across a complex multi-supplier IT environment. You will be responsible for service governance, supplier performance, major incident leadership, stakeholder engagement, and continual service improvement, ensuring seamless delivery of critical business services. Key responsibilities: Lead service integration across multiple internal teams and external suppliers. Chair operational, tactical, and executive governance forums. Manage supplier performance against SLAs, KPIs, and contractual commitments. Enable team to deliver top class process management activities across all process areas. Produce and present service performance reports, dashboards, and executive updates. Produce executive dashboards and insights that combine operational, financial, supplier, and AI-driven performance metrics. Act as a trusted advisor to customer leadership, influencing service strategy, innovation, and transformation roadmaps. Partner with internal TCS teams / Vendors to embed AI capabilities into service management processes, including Incident, Problem, Change, Request, Knowledge, and Service Reporting. Leverage AI and analytics to predict service risks, identify trends, reduce recurring issues, and improve service outcomes. Support service transitions, transformations, and strategic change programmes. Your Profile Essential skills/knowledge/experience: Extensive experience in SIAM, Service Management, or Service Governance leadership roles. Strong supplier management and stakeholder engagement capabilities. Deep understanding of ITIL and multi-vendor service environments. Experience implementing or governing AI, automation, AIOps, or digital transformation initiatives. Knowledge of platforms such as ServiceNow, Microsoft Copilot, Power Platform, Azure AI, Dynatrace, Splunk, Moogsoft, or similar intelligent operations tools. Strong analytical mindset with the ability to convert operational data into actionable insights. Preferred Certifications SIAM Professional/Foundation ITIL v4 Managing Professional Microsoft Copilot for Microsoft 365 / Azure AI certifications TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK
SIAM Lead employer: Tata Consultancy Services
At TCS Interactive, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions collaboration and creativity. As a Mid-Weight UX Designer, you will have the opportunity to grow your skills alongside talented professionals in a supportive environment, while contributing to impactful digital products that enhance user experiences. Our commitment to employee development, coupled with our focus on meaningful design, makes TCS Interactive a rewarding place to advance your career.
