ServiceNow Technical Architect

TCS is a purpose‑led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

Additional Responsibilities

• Develop professional relationships with major accounts.
• Providing training to stakeholders on different systems.
• Work with some of the brightest global minds in the industry.

Key Responsibilities

• Understand Solution for the implementation or Maintenance of ServiceNow platform.
• Work with Architect and customers for the technical requirements, document them, play back and baseline.
• Develop a design aligned with the Architecture (if applicable) and technical requirements.
• Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements.
• Perform Sprint activities (if agile) with the customer and the team:

• Develop User stories from the requirements.
• Estimate effort.
• Work with the product sponsor to prioritize the user stories.
• Assign sprint activities to the team.

Key Skills/Knowledge

• Experience as a Technical Architect in ServiceNow.
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions.
• Understanding customer business requirements and converting them to functional requirements.
• Responsible for reviewing requirements for accurate estimation.
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow.
• Expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third‑party tools, Orchestration, operational activities, Project Management expertise.
• Review, and do proactive analysis and resolve application issues as needed.
• Mentor and share technical knowledge/guidance to team.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards.
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation.
• Should possess good knowledge in Agile/Scrum methodology.

Experience Required

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management.
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts.
• Excellent team management skills to manage the project team and members.
• Participate and provide feedback during planning meetings (i.e., pre‑iteration, and retrospectives).

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at ansah.steve@tcs.com with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.