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- Tasks: Lead innovative ServiceNow projects and enhance HR processes with cutting-edge technology.
- Company: Join TCS, a purpose-driven company transforming businesses and communities worldwide.
- Benefits: Enjoy competitive salary, health care, pension, and extensive training resources.
- Why this job: Make a real impact while working on exciting projects in a diverse environment.
- Qualifications: Experience in ServiceNow development and strong collaboration skills are essential.
- Other info: Be part of a welcoming culture with numerous social networks and volunteering opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Role: ServiceNow – Business Analyst (HRSD)
Job Type: Full Time
Location: London / Hybrid
Number of hours: 40 hours per week – full time
Ready to utilize your experience and expertise in ServiceNow. We have an exciting role for you – ServiceNow – Business Analyst (HRSD).
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Build strong relationships with a diverse range of stakeholders. Gain access to endless learning opportunities. Work closely with the range of teams within the business to bring products to life.
The Role: As a ServiceNow Business Analyst you will be responsible for conducting HR specific process workshops (e.g., onboarding and off-boarding, Payroll, Benefits) and obtaining functional requirements. You will be leading your team through requirements gathering and sprint design sessions for the ServiceNow HRSD application. You must work closely with client stakeholders to document baseline current state HR Service Delivery operations. Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, points of value, and finalizing budget/scope and high-level architecture.
Key responsibilities:
- Understand the customer environment for the Business processes and IT processes.
- Lead the design, development, and configuration of ServiceNow applications in ITSM- HRSD modules and custom applications.
- Design and implement complex data models, tables, and relationships to meet business requirements.
- Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
- Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes.
- Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation.
- Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform.
- Stay up to date with the latest ServiceNow releases and features and drive the adoption of new capabilities.
Your Profile:
- Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation.
- Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform.
- Stay up-to-date with the latest ServiceNow releases and features, and drive the adoption of new capabilities.
- Lead or contribute to the planning and execution of ServiceNow projects, including requirement analysis, solution design, and implementation.
- Work closely with business analysts, project managers, and stakeholders to ensure that solutions meet business needs and align with project timelines.
- Participate in Agile development processes, including sprint planning, stand-ups, and retrospectives.
- Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.
- Manage and optimize platform performance, ensuring stability and responsiveness.
- Oversee the implementation of platform upgrades and patches, ensuring minimal disruption to business operations.
- Evaluate the tool stability and performance and provide recommendations.
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certifications.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing:
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: Adjustment Request or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps:
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.
ServiceNow Business Analyst HRSD employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst HRSD
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a ServiceNow Business Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for Business Analysts and brush up on your ServiceNow knowledge. Practising with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your previous projects, especially those related to HRSD and ServiceNow. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining TCS and making an impact that matters.
We think you need these skills to ace ServiceNow Business Analyst HRSD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight relevant experience and skills that match the job description, especially around HRSD processes and ServiceNow applications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the customer environment and stakeholder engagement.
Showcase Your Technical Skills: Since this role involves technical aspects like integrations and automation solutions, be sure to showcase your technical skills in your application. Mention any relevant certifications or projects that demonstrate your expertise in ServiceNow.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the HRSD modules. Be ready to discuss specific features and how they can improve HR processes. This shows you're not just familiar with the platform but also understand its practical applications.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you've successfully gathered requirements or led a project. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand Agile Methodologies
Since the role involves Agile development processes, be prepared to talk about your experience with sprints, stand-ups, and retrospectives. Highlight any specific tools or techniques you've used to manage Agile projects effectively.
✨Show Your Stakeholder Management Skills
This role requires building strong relationships with diverse stakeholders. Prepare examples that showcase your communication skills and how you've successfully collaborated with different teams to achieve project goals. This will demonstrate your ability to navigate complex environments.