At a Glance
- Tasks: Lead and manage service delivery for Oracle Fusion applications, ensuring top-notch support.
- Company: Join TCS, a purpose-led transformation company making a real impact globally.
- Benefits: Enjoy competitive salary, health care, pension, and extensive training resources.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of innovative projects that transform businesses and communities.
- Qualifications: Strong experience in Oracle Service Delivery Management and team leadership.
The predicted salary is between 43200 - 72000 € per year.
We have a great opportunity for you – Service Delivery Manager! TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Gain access to endless learning opportunities.
The Service Delivery Manager will play a pivotal role in the support of the live service encompassing the Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. This individual will oversee the transition to go-live, oversee and agree the acceptance into service process, lead on the service operating model creation and lead a team of onshore and offshore resources, managing service reporting requirements and ITIL process adherence, and ensuring the successful delivery of the client managed service.
Lead and manage the in-life managed services team comprising both onshore and offshore resources to provide service support to the end-to-end solution stack which encompasses Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. Provide guidance, set priorities, and ensure adherence to the managed service SLAs and contractual parameters.
Service Strategy- Accountable for defining the strategy and plan for the future live service, to include:
- Service Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
- Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation.
- Service Catalogue: Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake.
Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.
Governance and Service ReportingExperience in establishing service governance to encompass:
- Service structure
- Business Relationship Management
- Business Service Planning
- Service Level Management
Experience in risk management. Experience in incident analysis and proactive problem management. Ability to lead the team and client on resolving cross-service problems.
Strong experience as an Oracle Service Delivery Manager:- Oracle Fusion ERP, HCM, Payroll, SCM modules
- Oracle Integration Cloud (OIC)
- Oracle Cloud Infrastructure (OCI)
- Oracle PaaS services
- Experience with Oracle reporting and analytics
Proven experience managing live large-scale Oracle Fusion implementations.
- Release Management
- Change Management
- Environment Management
- Configuration and Cost Management
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Online application: In case you wish to submit your application via another format like audio/video, please contact us. This will be a level 1 interview with the project team, it can be via video or in-person. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. Apply online now.
Senior Service Delivery Manager - Permanent employer: Tata Consultancy Services
Tata Consultancy Services (TCS) is an exceptional employer that prioritises purpose-led transformation, offering a dynamic work environment in London where innovation and meaningful impact are at the forefront. Employees benefit from competitive salary packages, extensive training resources, and a strong commitment to diversity and inclusion, fostering a culture of growth and collaboration. With a focus on health and wellness initiatives, TCS provides a supportive atmosphere for personal and professional development, making it an ideal place for those seeking a rewarding career as a Senior Service Delivery Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager - Permanent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research TCS and their service delivery model. Be ready to discuss how your experience with Oracle Fusion can make a difference. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your past experiences and how they relate to the role. This will help you feel more confident when it’s time for the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining TCS and making an impact in the service delivery space.
We think you need these skills to ace Senior Service Delivery Manager - Permanent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience with Oracle Fusion applications and any relevant service delivery management skills. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at TCS. Let us know what makes you the perfect fit!
Showcase Your Achievements:When filling out your application, don’t just list responsibilities—show us your achievements! Use specific examples of how you've led teams or improved service delivery in past roles. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Oracle Inside Out
Make sure you brush up on your knowledge of Oracle Fusion applications, especially HCM, Payroll, ERP, and SCM modules. Be ready to discuss how you've managed these systems in the past and any challenges you've faced. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Master the ITIL Framework
Since the role involves defining an ITIL-aligned service operating model, it’s crucial to understand ITIL principles. Prepare examples of how you've implemented ITIL processes in previous roles, particularly around service delivery and governance. This will demonstrate your capability to lead and manage service operations.
✨Stakeholder Management is Key
Be ready to talk about your experience in stakeholder management. Think of specific instances where you’ve collaborated with clients or third-party suppliers to improve service delivery. Highlight your communication skills and how you keep everyone informed and engaged throughout the process.
✨Showcase Your Problem-Solving Skills
Prepare to discuss your approach to risk management and problem resolution. Have examples ready that illustrate how you've proactively identified issues and led teams to resolve them. This will highlight your leadership abilities and your commitment to continuous service improvement.
