Senior Service Delivery Manager

Location: Wokingham

Mode of working: Hybrid (3 days on-site)

Are you looking to leverage your skills in service delivery? We have a great opportunity for you - Service Delivery Manager!

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

As a Service Delivery Manager, you will be responsible for managing all aspects of our delivery service, including establishing and maintaining service levels, managing customer relationships, and ensuring high customer satisfaction. You will be a customer-focused leader who is experienced in managing teams and has a deep understanding of service delivery processes and procedures. You should also have experience in ITIL Framework.

Your responsibilities:

• Manage the delivery of services to clients and ensure they meet the agreed service level agreements and operational level agreements.
• Identify and rectify service delivery issues, including conducting root cause analysis.
• Develop and implement service improvement plans.
• Manage client relationships and handle clients’ expectations.
• Coordinate and manage project teams and service providers.
• Prepare and present regular and accurate reports to stakeholders.
• Ensure the delivery team is adequately trained and resourced.
• Implement service delivery standards and monitor compliance.
• Work closely with sales and marketing teams to drive service sales and profitability.
• Keep track of emerging trends in service delivery and implement the best practices.
• Ensure compliance with health and safety regulations.

Your Profile

Essential skills/knowledge/experience:

• Proven experience as a Service Delivery Manager or similar role.
• Strong understanding of service delivery processes and procedures.
• Excellent leadership and customer management and strong problem-solving abilities.
• Ability to manage and lead teams.
• Excellent verbal and written communication skills.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.

Next Steps: Application Process

• Online application: You can apply directly through LinkedIn/ by uploading your CV.
• Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
• Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
• HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Join us and do more of what matters. Apply online now.