At a Glance
- Tasks: Lead AI-driven ServiceNow transformation projects and deliver enterprise-scale ITSM solutions.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Competitive salary, health care, pension, laptop, phone, and extensive training resources.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference by leading innovative digital solutions for top brands.
- Qualifications: Strong experience in ServiceNow projects and IT service management frameworks.
The predicted salary is between 60000 - 80000 £ per year.
Are you looking to lead AI‑enabled ServiceNow transformation programmes and deliver enterprise‑scale ITSM solutions? We have an exciting opportunity for you – Project Manager – ServiceNow Now Assist (ITSM)!
Careers at TCS: It means more. TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role
As a Project Manager – ServiceNow Now Assist (ITSM), you will lead end‑to‑end implementation of ServiceNow Now Assist solutions within enterprise ITSM environments. You will be responsible for delivering complex transformation programmes, driving stakeholder alignment, and ensuring successful deployment of AI‑enabled ServiceNow capabilities aligned with business objectives.
Your Profile
- Strong experience managing complex ServiceNow implementation projects in enterprise environments.
- Deep understanding of ServiceNow ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management.
- Strong knowledge of IT Service Management frameworks, ideally ITIL.
- Experience delivering transformation programmes involving automation or AI‑driven capabilities.
- Proven ability to manage stakeholders across business, technology, and leadership teams.
- Strong leadership, communication, and problem‑solving skills.
- Experience working in Agile, fast‑paced, and matrixed delivery environments.
- ITIL v3 or ITIL v4 certification.
- ServiceNow certifications such as CSA, CIS‑ITSM, or Implementation Specialist.
- Experience with ServiceNow Now Assist, AI, or automation capabilities.
- Experience within regulated industries such as financial services.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellbeing initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role.
Next Steps
Application Process:
- Online application: You can apply directly through LinkedIn/by uploading your CV.
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
- Managerial discussion: This discussion will focus on behavioural aspects and person‑organisation fit.
- HR Discussion: This will be with a member of the HR team and will cover your career journey, aspirations for growth, compensation and any questions you may have.
Join us and do more of what matters. Apply online now.
Senior Project Manager employer: Tata Consultancy Services
At TCS, we pride ourselves on being a purpose-led transformation company that not only drives technological advancements but also fosters a culture of innovation and inclusivity. Our London and Birmingham offices offer a dynamic work environment with extensive training resources, competitive benefits, and a commitment to employee wellbeing, making it an ideal place for Senior Project Managers to thrive and make a meaningful impact in the ITSM landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially around ServiceNow and ITSM. Show them you’re not just another candidate but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in managing complex projects. Keep it concise and engaging – you want to leave them wanting to know more about you.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace Senior Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Project Manager role. Highlight your experience with ServiceNow and any relevant ITSM projects. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading AI-enabled transformation programmes and how your background makes you the perfect fit for our team.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've successfully managed complex projects or driven stakeholder alignment in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow ITSM modules, especially Incident, Problem, Change, Service Catalog, and Knowledge Management. Brush up on your knowledge of AI-driven capabilities and how they can transform IT service management.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in managing complex projects and leading teams. Think of specific examples where you've driven stakeholder alignment and successfully delivered transformation programmes. This will demonstrate your ability to lead in a fast-paced environment.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in Agile environments, be ready to talk about your experience with Agile project management. Highlight any relevant certifications or training you have, and be prepared to discuss how you've applied Agile principles in past projects.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current ServiceNow initiatives, team dynamics, or how they measure success in their transformation programmes. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
