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For Companies At a Glance
- Tasks: Lead the design of user-friendly digital services for pensions, ensuring accessibility and coherence.
- Company: Join a forward-thinking public sector team dedicated to improving citizen interactions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by designing intuitive services that matter.
- Qualifications: Experience in interaction design, especially in complex policy-driven domains like pensions.
- Other info: Collaborative environment with mentorship opportunities and a focus on inclusive design.
The predicted salary is between 42000 - 60000 £ per year.
We are looking for a Senior Interaction Designer with significant experience designing end‑to‑end digital services in the public sector, ideally within pensions, benefits, or other complex policy‑driven domains. In this role, you will lead the design of intuitive, accessible and user‑centred services that enable citizens and organisations to interact easily and confidently with pension‑related processes. You will work from discovery through to delivery, shaping strategic direction, setting design standards, and ensuring services meet user needs, policy intent and Government Digital Service (GDS) expectations.
Key responsibilities
- Lead interaction design across end‑to‑end services.
- Own and shape interaction design for complex user journeys, ensuring they are coherent across digital and non‑digital channels.
- Translate user needs, policy intent and operational constraints into elegant service flows, interaction patterns and prototypes.
- Design for users navigating pensions information, eligibility checks, calculations, and long‑term financial decision‑making.
- Apply accessibility‑first and inclusive design principles so services work for all users, including those with low digital confidence or complex life circumstances.
- Ensure design decisions are grounded in evidence from usability testing, behavioural insights, analytics, and domain specialists.
- Create prototypes at multiple fidelities to explore hypotheses, test with users, and iterate designs rapidly.
- Collaborate continually with user researchers to identify insights, validate assumptions and refine journeys.
- Work closely with policy, product, research, content, operations and technical teams to align service design with strategic and policy goals.
- Present findings, design rationales and recommendations to senior stakeholders, influencing decisions using evidence and clear design thinking.
- Contribute to departmental design standards, patterns and best practice.
- Support and mentor other designers, contributing to a strong multidisciplinary design culture.
- Guide teams on GDS service standards, design processes and accessible design approaches.
Essential skills
Senior Interaction Designer employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Interaction Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector, especially those involved in pensions or similar areas. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the game. You never know where a casual chat might lead!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in user-centred design and accessibility. Make sure to include case studies that demonstrate how you’ve tackled complex user journeys. This is your chance to shine, so let your creativity flow!
✨Tip Number 3
Prepare for interviews by brushing up on GDS standards and principles. Be ready to discuss how you’ve applied these in your past projects. We want to see your thought process and how you can influence design decisions based on evidence and user needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to meaningful design in the public sector.
We think you need these skills to ace Senior Interaction Designer
Some tips for your application 🫡
Showcase Your Experience: When applying, make sure to highlight your significant experience in designing end-to-end digital services, especially in the public sector. We want to see how you've tackled complex policy-driven domains like pensions or benefits.
User-Centred Design is Key: Emphasise your commitment to user-centred and accessible design principles. Share examples of how you've applied these principles in your previous work, as this aligns perfectly with what we’re looking for at StudySmarter.
Prototype and Iterate: Don’t forget to mention your experience with prototyping and testing. We love to see how you’ve created prototypes, tested them with users, and iterated based on feedback. This shows us your hands-on approach to design!
Collaborative Spirit: Highlight your ability to collaborate with various teams, from policy to technical. We value teamwork and want to know how you've influenced decisions and contributed to a strong design culture in your past roles.
How to prepare for a job interview at Tata Consultancy Services
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these in your previous projects, especially in complex domains like pensions or benefits. Show them you understand the importance of accessibility and inclusivity in your designs.
✨Prepare Your Portfolio with Relevant Examples
Curate a selection of your best work that showcases your experience in designing end-to-end digital services. Focus on projects that highlight your ability to create intuitive user journeys and demonstrate your understanding of policy-driven domains. Be prepared to explain your design decisions and the impact they had on users.
✨Practice Prototyping and Testing Scenarios
Since prototyping and testing are key parts of the role, think of examples where you've created prototypes and iterated based on user feedback. Be ready to discuss your process for testing designs and how you’ve collaborated with user researchers to refine your work.
✨Show Your Collaborative Spirit
This role requires working closely with various teams, so be prepared to talk about your experience collaborating with policy, product, and technical teams. Highlight instances where you influenced design decisions and contributed to a multidisciplinary culture. They’ll want to see that you can communicate effectively and lead discussions with stakeholders.